Clarissa Sequeira
Manama
Summary
Dynamic Retail Sales Management professional with 12+ years of experience leading multi-cultural teams and optimizing store operations across India, UAE, and Bahrain. Proven expertise in driving sales growth, strategic planning, trouble-shooting, and enhancing customer service . Seeking to leverage international retail insights to achieve significant commercial outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Supervisor
Rivoli Group LLC
12.2016 - Current
- Supervised daily store operations, ensuring adherence to company policies and customer service standards.
- Trained and mentored staff on product knowledge, sales techniques, and operational procedures.
- Managed inventory levels, reducing stock discrepancies through effective monitoring and replenishment practices.
- Implemented promotional displays and merchandising strategies to enhance product visibility and drive sales growth.
- Resolved customer inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Collaborated with upper management on strategic planning initiatives to enhance store performance metrics.
- Drove a [20%] increase in YOY sales through strategic planning, contributing to the Turn Around of the Year award.
- Led a team of [5] associates, providing coaching and development, which earned the Most Engaging of the Year award.
Brand Ambassador
LOREAL LUXE GROUP
06.2013 - 11.2016
- Represented esteemed brand labels such as YSL, Giorgio Armani, and Lancôme.
- Developed strategies to efficiently manage aging inventory, resulting in a [10%] reduction in dead stock.
- Conducted product demonstrations, effectively communicating features and benefits to consumers.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Sales Associate
Reebok
05.2011 - 03.2013
- Implemented visual merchandising strategies to boost product visibility and sales.
- Conducted all customer sales transactions (cash, credit, debit) accurately.
- Assisted customers by offering detailed product information, resulting in high sales conversions.
Education
Master of Arts - English Language And Literature
Mumbai University
India05-2014
Bachelor of Arts - English Language And Literature
SNDT University
India05-2014
Skills
- Inventory management
- Critical and Analytical thinking
- Strategic Management
- Customer service
- Conflict resolution
- Operations management
- Documentation and reporting
- Team building and leadership
- Multitasking and organization
Certification
- MS Advanced Excel skills, Gotech Craft - 2021
- Zeiss Vision Program-Zeiss, Germany -2022
- Oakley Expert Program-Essilor Luxottica - 2023
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Store Supervisor
Rivoli Group LLC
12.2016 - Current
Brand Ambassador
LOREAL LUXE GROUP
06.2013 - 11.2016
Sales Associate
Reebok
05.2011 - 03.2013
Master of Arts - English Language And Literature
Mumbai University
Bachelor of Arts - English Language And Literature
SNDT University