Clarisse Mushimiyimana

• Created and delivered orders while maintaining accuracy and attention to detail
• Facilitated excellent customer experience by providing friendly, attentive and proactive customer service
• Delivered exceptional, friendly and fast service to process a high volume of food and drink orders at peak times
• Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.

POSITION 5: Bartender

February 2023-June 2023

• Managed bar inventory, restocked supplies and placed orders for needed drinks
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Helped management plan and serve bar menu exceeding customer expectations.
• Created attractive bar displays by strategically arranging bottles and glasses.

POSITION 4;Cluster Room Service Order Taker

September 2022- February 2023

• Verified accuracy and quality of orders before delivery
• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Garnished completed orders and arranged foods to please customers.
• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.

POSITION 3:Barista

June 2022- September 2022

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

POSITION 2:Cluster Reservation Agent Trainee

April 2022- May 2023

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Handled billing information over phone.
• Maintained awareness of types of rooms available in different resort locations.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

POSITION 1: Waitress

• Upsold appetizers, drinks and desserts to increase restaurant profits.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Represented organization at industry conferences and events.
• Created succession plans to provide continuity of operations during leadership transitions.

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• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained electronic filing systems and categorized documents.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated customer contacts with information to keep records current.

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
• Delivered front of house duties with warm and professional manner
• Supported sales and marketing teams, including lead and campaign list building
• Managed high volume of incoming calls from multi-line telephone system and documented messages.

• Greeted customers warmly, aiming to provide positive, smooth check-in experiences
• Provided local attraction and event information for enhanced hotel stays
• Inspected presentation of rooms and laundry items
• Kept reservations systems up to date for clear availability management
• Recorded guest account activity to produce accurate bills upon departure
• Issued guest room keys with advice on location and access.

• Welcome visitors by greeting them, in person or on the telephone
• Applied customer care while welcoming the guests
• Checked-in and checked-out process
• Sold rooms and up sold other hotel products.