Clarisse Mushimiyimana
Manama,Bahrain
Summary
Dedicated professional with expertise in telephone communication, customer care and support, and guest relations. Demonstrates strong team collaboration and computer proficiency, complemented by food service management and barista skills. Proven ability in cash handling expertise and equipment oversight, aiming to leverage these competencies towards enhancing operational efficiency in a dynamic environment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
FOOD AND BEVERAGE ASSOCIATE
Intercontinental Bahrain
, Bahrain
2023.07 - 2026.01
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service
- Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders
- Accurately processed payments with excellent system knowledge
RESERVATIONS AGENT TRAINEE
Intercontinental Bahrain
Manama, Bahrain
2024.08 - 2025.01
- Kept organised record of all reservations made during each shift.
- Responded promptly to customer queries, ensuring satisfied clientele.
- Handled special requests, contributing to enhanced customer service.
- Confirmed bookings via email or telephone, eliminating any miscommunications.
CLUSTER FOOD AND BEVERAGE ASSOCIATE
Grand Mercure and Ibis Styles
DUBAI, UAE
2021.05 - 2023.06
- Acted as first point of contact for customers to resolve potential issues with reservations
- Upsold guest experiences to maximize average booking value
- Dealt with high-volume calls and emails competently to meet service targets
Cluster Reservations Agent Trainee
Grand Mercure and Ibis Styles Dubai City
Dubai, UAE
2022.04 - 2022.05
- Contributed positively to team success by maintaining a positive work attitude.
- Streamlined the reservations process, creating an efficient working environment.
- Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
Secretary
China Civil Engineering Construction Corporation
Kigali, Ewanda
2017.04 - 2019.02
- Streamlined office procedures to increase efficiency.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Scheduled appointments for executive management team.
- Created a systematic filing system, ease of document retrieval was achieved.
RECEPTIONIST AND TELEPHONE OPERATOR
Dian Fossey Nyiramacibiri Hotel
, RWANDA
2016.06 - 2017.02
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Delivered front of house duties with warm and professional manner
- Managed high volume of incoming calls from multi-line telephone system and documented messages
RECEPTIONIST AND TELEPHONE OPERATOR
d'Accueil Bonne Espérance
2015.10 - 2016.06
- Welcomed visitors by greeting them, in person or on the telephone
- Directed visitors by maintaining employee and department directories
- Contributed to team effort by accomplishing related results as needed
RECEPTIONIST INTERN
Credo Hotel
, RWANDA
2014.08 - 2014.11
- Answered telephone calls to facilitate communication flow.
- Maintained a tidy reception area, promoting a professional image.
- Updated database regularly ensuring all records were current and accurate.
Education
Diploma - Hospitality Management
Davis College/Akilah
Rwanda 2017.01 - 2019.01
High School Diploma - Mathematics, Chemistry and Biology
Lycee de Zaza
Rwanda 2007.01 - 2012.01
Skills
- Telephone communication
- Customer care and support
- Guest relations
- Team collaboration
- Computer proficiency
- Food service management
- Barista skills
- Cash handling expertise
- Equipment oversight
Certification
- Level 1 Barista and Dry Mixology, DaVinci Gourmet, Dubai, UAE, 04/2022
- Customer Service, Hospitality Management and Specialization in Marketing, Cornell University, New York-USA , 08/2020
- Dealing with People of Determination, International Center for Security and Safety, UAE, 03/2023
- Food and Beverage Operations, Vatel Rwanda, 05/2020 - 07/2020
- Front Office Operations, Workforce Development Authority, Rwanda, 05/2016
Languages
- English
- French
Personal Information
References
References available upon request.
Timeline
RESERVATIONS AGENT TRAINEE
Intercontinental Bahrain
2024.08 - 2025.01
FOOD AND BEVERAGE ASSOCIATE
Intercontinental Bahrain
2023.07 - 2026.01
Cluster Reservations Agent Trainee
Grand Mercure and Ibis Styles Dubai City
2022.04 - 2022.05
CLUSTER FOOD AND BEVERAGE ASSOCIATE
Grand Mercure and Ibis Styles
2021.05 - 2023.06
Secretary
China Civil Engineering Construction Corporation
2017.04 - 2019.02
Diploma - Hospitality Management
Davis College/Akilah
2017.01 - 2019.01
RECEPTIONIST AND TELEPHONE OPERATOR
Dian Fossey Nyiramacibiri Hotel
2016.06 - 2017.02
RECEPTIONIST AND TELEPHONE OPERATOR
d'Accueil Bonne Espérance
2015.10 - 2016.06
RECEPTIONIST INTERN
Credo Hotel
2014.08 - 2014.11
High School Diploma - Mathematics, Chemistry and Biology
Lycee de Zaza
2007.01 - 2012.01