D-em Apichaivigul
Manama
Summary
Energetic Hospitality Management professional experienced in front office operations, customer service, and banquet coordination. Delivered high productivity and efficiency through expertise in conflict resolution, communication, and inventory management. Focused on enhancing guest experiences and operational excellence in dynamic environments.
Overview
7
7
years of professional experience
Work History
Hostess
Ritz carlton, Bahrain
05.2025 - Current
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly in the food and beverage department.
- Coordinated food and beverage service with kitchen and service staff, managing banquet setups and menu planning to ensure smooth operations.
- Enhanced guest dining experience by facilitating effective communication between culinary and service teams.
- Managed guest check-in and check-out processes efficiently while maintaining a welcoming front office environment.
- Maintained accurate reservations, billing, and guest records using hotel management software.
- Trained new staff in front office duties and customer service protocols, contributing to improved guest satisfaction.
- Coordinated with culinary team to ensure timely and accurate food preparation and service during training.
- Assisted in culinary preparations and ensured compliance with hygiene and safety standards during training in Manama.
- Ensured adherence to hotel safety, security, and cleanliness protocols across culinary, front office, and food and beverage operations.
Gaming dealer (Casino dealer)
Resorts world sentosa, Singapore
10.2022 - 09.2024
- Dealt various casino games with accuracy and adherence to casino regulations and procedures.
- Engaged with guests professionally and courteously, enhancing overall gaming experience and guest satisfaction.
- Monitored gaming tables for compliance with legal standards and casino policies to ensure fair play.
- Ensured compliance with casino etiquette and guest service standards to provide a welcoming and professional environment.
- Maintained vigilant observation of table activities to support security protocols and enhance guest safety.
- Collaborated with floor supervisors and security staff to handle disputes or irregularities promptly and professionally.
- Provided detailed explanations of game rules and betting options to new and existing guests to ensure an enjoyable gaming experience.
- Assisted in training new dealers on game rules, chip handling, and customer interaction to maintain high operational standards.
- Utilized multilingual skills to communicate effectively with diverse clientele, improving guest interactions and satisfaction.
Industrial training - culinary, front office and food and beverage
Hyatt Regency chandigarh
Chandigarh
01.2019 - 03.2020
- Assisted in culinary preparations adhering to strict hygiene and safety standards during industrial training in India.
- Coordinated banquet setups and menu planning with kitchen and food and beverage teams to improve service quality.
- Managed guest check-in and check-out processes efficiently while maintaining a welcoming and professional front office environment.
- Managed reservations, billing, and guest data using hotel management software to optimize front office operations.
- Monitored inventory levels and assisted with ordering supplies to ensure smooth front office and food and beverage operations during training.
- Addressed guest inquiries and resolved issues promptly in food and beverage department to enhance customer satisfaction.
- Supported adherence to hotel safety, security, and cleanliness protocols throughout culinary, front office, and food and beverage departments during training.
Education
Diploma - hotel management
London academy of professional training
IndiaSkills
- Hotel Management Software
- Customer Service
- Front Office Management
- Dining Room Management
- Event Hosting
- Hygiene compliance
- Inventory Management
- Communication Skills
- Guest resolution
- Guest Engagement
- Cash Handling
- Conflict Resolution
- Reservations management
- Hospitality software
Languages
- Thai
- English
- Thai
Personal Information
Date of Birth: 09/02/98
Weight Kg
63
Height Cm
158
Languages
English
Advanced
C1
Thai
Proficient
C2
Timeline
Hostess
Ritz carlton, Bahrain
05.2025 - Current
Gaming dealer (Casino dealer)
Resorts world sentosa, Singapore
10.2022 - 09.2024
Industrial training - culinary, front office and food and beverage
Hyatt Regency chandigarh
01.2019 - 03.2020
Diploma - hotel management
London academy of professional training