DAVID KOROGO
Manama
Summary
Dedicated front desk professional with proven expertise in delivering exceptional guest services and managing front office operations smoothly. Skilled in leveraging hotel management systems to optimize check-in and check-out procedures while maintaining detailed and accurate records to enhance the guest experience.
Overview
11
11
years of professional experience
Work History
Front office clerk
Ebrahim khalil kanoo
01.2020 - Current
- Managed guest check-in and check-out procedures efficiently using hotel management software to ensure smooth operations.
- Welcomed guests warmly, providing a professional and friendly first point of contact at the front desk.
- Handled guest inquiries and complaints diplomatically, striving to exceed expectations and ensure repeat business.
Front desk agent
Imperial suites hotel
01.2018 - 01.2020
- Provided prompt and effective online support to resolve customer inquiries and issues, enhancing overall customer satisfaction.
- Tracked and followed up on customer orders to ensure timely delivery and satisfaction.
- Assisted in processing returns and refunds according to company policies.
- Documented customer interactions and feedback to assist management in high profile cases.
Front desk agent
fairmont doha
03.2016 - 02.2018
- Greeted and welcomed guests upon arrival, ensuring a positive first impression and excellent customer service experience.
- Coordinated with housekeeping and maintenance to ensure timely room availability and guest satisfaction.
- Resolved guest complaints and issues promptly, striving to exceed customer expectations and maintain high service standards.
Front desk agent
hilton nairobi kenya
01.2014 - 03.2016
- Efficiently handled guest check-in and check-out processes, managing bookings and payments accurately using hotel management software.
- Greeted and welcomed guests upon arrival with professionalism, creating a positive and inviting atmosphere at the front desk.
- Maintained detailed records of guest preferences and feedback to personalize services and improve future guest experiences.
Education
Certificate - hospitality
nairobi school of hospitality
nairobi04.2015
Certificates - high school education
Kitenga high school
Nairobi11.2013
Certificate - primary school education
Kimende primary
Nairobi12.2009
Skills
- Microsoft office
- Basic web development
- Data entry and record keeping
- Adobe photoshop
- Digital marketing skills
- Warehouse maintenance
- Strong attention to detail
- Time management and flexibility
- Health and safety compliance
- Team work
- Active listening and communication
- Team collaboration
- Safety standards enforcement
- Conflict resolution and problem solving
- Customer service
- Effective communication
- Adaptability
- Dependability
- Leadership
- Organizational skills
- Negotiation skills
- Initiative
- Problem-solving
Languages
English
Arabic
Spanish
Hobbies and Interests
Fitness training, Traveling, Reading, Photography, Volunteer work
Accomplishments
- Effectively managed guest check-in and check-out procedures using advanced hotel management software, ensuring accuracy and efficiency.
Training
- Microsoft engineer
- Designed and implemented Microsoft Azure solutions to enhance online customer support platforms.
- Managed Active Directory users and groups to ensure secure access control.
- Configured and maintained Microsoft Exchange Server for efficient email communication.
- Hospitality and administration
- Manama
Timeline
Front office clerk
Ebrahim khalil kanoo
01.2020 - Current
Front desk agent
Imperial suites hotel
01.2018 - 01.2020
Front desk agent
fairmont doha
03.2016 - 02.2018
Front desk agent
hilton nairobi kenya
01.2014 - 03.2016
Certificate - hospitality
nairobi school of hospitality
Certificates - high school education
Kitenga high school
Certificate - primary school education
Kimende primary
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