Davinder Kaur
New Delhi
Summary
Dedicated Skin Expert with a proven history at Kaya Limited, focused on enhancing customer satisfaction through active listening and effective problem-solving. Recognized for excellence in quality management, leading to notable service standard improvements. Proficient in assessing client needs and delivering tailored skincare treatments, resulting in increased customer loyalty and repeat business. Committed to continuous personal and professional development in advanced skincare methodologies.
Overview
3
3
years of professional experience
Work History
Skin Care Specialist
KAYA LIMITED
New Delhi
03.2022 - 11.2023
- Optimized skin aesthetics through age-appropriate, budget-conscious peel and mask applications.
- Kept work area sanitary through regular equipment sterilization.
- Specialized in performing advanced laser treatments.
- Enhanced customer knowledge of skin care products and treatments to drive sales growth.
Customer Care Executive
MATRIX PROCESSING HOUSE
New Delhi
10.2020 - 12.2021
- Provided constructive call process evaluations.
- Increased client contentment through adept and amiable problem-solving.
- Offered resolutions to de-escalate calls and solve customer issues.
- Interacted with clients to determine requirements, solve problems and respond to inquiries.
Skin Expert
Avs Saloon
Amritsar
- Provided instructions on the use of makeup to enhance appearance.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Specialized in administering skin care procedures such as facials, chemical peels, and microdermabrasion.
Education
10th pass -
PSEB
12th pass -
PSEB
B.A. (P) -
Guru Nanak Dev University
One year Diploma of Cosmetologist -
Orane Beauty Academy
AmritsarSpanish Language -
Institute Cervantes
Skills
- Customer Engagement
- Focused Listening
- Quality Management
- Effective Issue Resolution
- Collaborative Teamwork
- Trustworthy Contributor
- Effective Multitasking
- Laser treatments
- Skin analysis
Hobbies and Interests
- Listening to Music
- Reading Books
- Newspaper
Languages
- English
- Punjabi
- Hindi
Personal Information
- Husband's Name: Mr. Sukhdeep Singh
- Date of Birth: 09/24/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Sikh
Timeline
Skin Care Specialist
KAYA LIMITED
03.2022 - 11.2023
Customer Care Executive
MATRIX PROCESSING HOUSE
10.2020 - 12.2021
Skin Expert
Avs Saloon
10th pass -
PSEB
12th pass -
PSEB
B.A. (P) -
Guru Nanak Dev University
One year Diploma of Cosmetologist -
Orane Beauty Academy
Spanish Language -
Institute Cervantes
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