Deepen Dhrafani
Juffair
Summary
Skilled hotel General Manager with over a decade of experience in leading teams to achieve high performance in hotel operations. Excellence in operational efficiency, team leadership and financial management, track record of significant increases in guest satisfaction scores and profitability. Adept at communicating effectively with customers, vendors and employees. Able to motivate employers to perform to their maximum potential. Exceptional organizational and planning skills Enjoys new challenges.
Overview
18
18
years of professional experience
Work History
Hotel Operation Manager (GM)
JUFFAIR GATE HOTEL
Juffair, Bahrain
06.2025 - Current
- Company Overview: Juffair Gate Hotel offers spacious, modern 126 rooms in Juffair, 10 minutes’ drive from Bahrain International Airport. The Bahrain World Trade Center is 2.5 mi away and the property is just 0.6 mi from the National Library and Al Fateh Grand Mosque.
- Looking at the overall hotel operation and Business.
- Prepared financial reports and controlled P&L, maintaining profitability and cutting costs without compromising quality of services.
- Implemented a comprehensive training program that improved guest satisfaction scores.
- Negotiations with vendors resulted in reduced supply costs while maintaining the quality of services offered to guests.
- Led the property in achieving recognition within the hotel brand for exceptional customer service and operational standards.
- Participate in corporate client management and new client acquisition with the sales team when required.
- Respond to audits to ensure continual improvement is achieved.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Draw up plans and budget (revenues, costs, etc.) for the Management.
- Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Juffair Gate Hotel offers spacious, modern 126 rooms in Juffair, 10 minutes’ drive from Bahrain International Airport. The Bahrain World Trade Center is 2.5 mi away and the property is just 0.6 mi from the National Library and Al Fateh Grand Mosque.
Hotel Operation Manager (GM)
RAMEE ROSE HOTEL
Bahrain, Bahrain
09.2018 - 06.2025
- Company Overview: The hotel has 108 well-appointed rooms and suites with large bay windows offering views of the city. The hotel offers Marrakesh, an all-day dining restaurant. Antalya café sit down which serves delicious delicacies along with a variety of teas. It’s Mirchi Indian specialty restaurant outlet with live ghazal and live kitchen. Takasim promises to be the most popular Arabic Specialty restaurant in Bahrain offering a Beautiful blend of live Performances, gourmet cuisine and fine beverages. Billionaire Arabic club lounge is one of the biggest disco bars in Bahrain & Escape lounge sport bar is a welcome addition to the island’s ever-evolving culinary and entertainment scene.
- Led a team of 140 personnel overseeing all aspects of hotel operations, ensuring top-notch guest services and facility management.
- Prepared financial reports and controlled P&L, maintaining profitability and cutting costs without compromising quality of services.
- Implemented a comprehensive training program that improved guest satisfaction scores.
- Negotiations with vendors resulted in reduced supply costs while maintaining the quality of services offered to guests.
- Led the property in achieving recognition within the hotel brand for exceptional customer service and operational standards.
- Participate in corporate client management and new client acquisition with the sales team when required.
- Respond to audits to ensure continual improvement is achieved.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Draw up plans and budget (revenues, costs, etc.) for the Management.
- Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- The hotel has 108 well-appointed rooms and suites with large bay windows offering views of the city. The hotel offers Marrakesh, an all-day dining restaurant. Antalya café sit down which serves delicious delicacies along with a variety of teas. It’s Mirchi Indian specialty restaurant outlet with live ghazal and live kitchen. Takasim promises to be the most popular Arabic Specialty restaurant in Bahrain offering a Beautiful blend of live Performances, gourmet cuisine and fine beverages. Billionaire Arabic club lounge is one of the biggest disco bars in Bahrain & Escape lounge sport bar is a welcome addition to the island’s ever-evolving culinary and entertainment scene.
Hotel Operation Manager
NIRVANA RESIDENCES BY 1589 HOTELS / Clarks group of hotel
Mumbai, Maharashtra, India
09.2017 - 09.2018
- Managed day-to-day operations for a unit hotel, improving operational efficiency and guest satisfaction through strategic planning.
- Achieved an increase in online customer satisfaction ratings by streamlining guest service protocols.
- Coordinated the renovation of guest rooms and common areas, completing the project under budget and 2 weeks ahead of schedule.
- Oversaw the hiring, training, and mentorship of a staff, raising service standards and reducing staff turnover as well.
- Implemented inventory management system that decreased waste and saved the hotel.
- Promoting and marketing the business.
- Analyzing sales figures and devising marketing and revenue management strategies.
- Ensuring compliance with licensing laws, health and safety and other statutory regulations.
- Carrying out inspections of property and services.
- Managing budgets and financial plans as well as controlling expenditure.
- Maintaining statistical and financial records.
- Setting and achieving sales and profit targets.
- Planning work schedules for individuals and teams.
- Dealing with customer complaints and comments.
- Addressing problems and troubleshooting.
- Supervising maintenance, supplies, renovations and furnishings.
- Dealing with contractors and suppliers.
- Ensuring security is effective.
- Carrying out inspections of property and services; Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Asst. Front Office Manager cum head of operation for rooms division
Hotel VITS Mumbai (Kamet Group Hotels)
Mumbai, Maharashtra, India
08.2016 - 07.2017
- Company Overview: The VITS Hotels were first showcased in Mumbai, after being heavily promoted by Kamat Hotels India Limited. A new chain of luxury business hotels in India, the first VITS property in Mumbai was situated at Andheri near the Chhatrapati Shivaji International Airport.
- Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
- Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being.
- Purchase materials, plan inventory and ensure warehouse efficiency.
- Contribute towards the achievement of company’s strategic and operational objectives.
- Examine financial data/statements and use them to improve profitability.
- Recruit, train, supervise and appraise human resources.
- Maintains working relationships and communicates with all departments.
- Maintains master key control.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Upholds the hotel's commitment to hospitality.
- Prepare performance reports related to front office.
- Maximize room revenue and occupancy by reviewing status daily.
- Analyze rate variance, monitor credit report and maintain close observation of daily house count.
- Monitor selling status of house daily. Ie flash report, allowance etc.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- The VITS Hotels were first showcased in Mumbai, after being heavily promoted by Kamat Hotels India Limited. A new chain of luxury business hotels in India, the first VITS property in Mumbai was situated at Andheri near the Chhatrapati Shivaji International Airport.
Front Office Manager
Hotel Suba Palace (Suba Group of Hotels)
Mumbai, Maharashtra, India
05.2013 - 07.2016
- Company Overview: Hotel Suba Palace is located in the heart of South Mumbai. A heritage enchanting the view of Mumbai’s beautiful harbour, we are renowned for simplicity, yet luxury and comfort maintaining the service Standards mixed with professionalism, and thus able to satisfy the needs of business travellers and Leisure Tourists.
- Ensuring employees are offering exceptional customer service making sure customers are happy with the service and products.
- Handling Operations related to Reservations, Receptions and Guest Relations.
- Working on IDS software.
- Ensuring everyone is adherence to standard operating procedures.
- Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly.
- Entertains regular and potential clients and maintains excellent guest relations.
- To control the preparation of room occupancy forecast on a daily, weekly and monthly basis.
- Act as a communication channel between the front office staff and front line staff and ensure proper upward and downward communication.
- Briefing staff on a daily basis about daily operation & any new assignments.
- Schedules myself to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room.
- Take every opportunity to be a ‘salesperson’ by active selling of special promotions and facilities available within the Hotel.
- Implement the company values and customer vision to ‘Offer the Best Service to Our Customers’.
- Preparing various monthly reports (MIS Report).
- Hotel Suba Palace is located in the heart of South Mumbai. A heritage enchanting the view of Mumbai’s beautiful harbour, we are renowned for simplicity, yet luxury and comfort maintaining the service Standards mixed with professionalism, and thus able to satisfy the needs of business travellers and Leisure Tourists.
Duty Manager
Lords Hotels & Resorts Pvt. Ltd.
Ankleshwar, Gujarat, India
01.2009 - 05.2013
- Company Overview: Ankleshwar only finest 3-star deluxe business hotels with 5-star touch. Lords Plaza offers 96 elegant guest rooms & suites; “Blue Coriander” Lords Plaza’s multi-cuisine fine dining restaurant and coffee shop, four elegant and modern banquet halls & a fitness center.
- Greets, registers, and assigns rooms to guests.
- Handling Operations related to Reservations, Receptions, Cashiers, Telephone and Guest Relations.
- Participating in Managerial & Administrative activities to achieve the goal of the organization.
- Imparting training & briefing staff on day to day activities.
- Ensuring everyone is adherence to standard operating procedures.
- Briefing staff on a daily basis about daily operation & any new assignments.
- Keeping an eye on budgeted target & mapping operational plan to achieve it.
- Coordinating with other operational department for smooth functioning.
- Preparing various monthly reports.
- Handling Functions related to the Guests Check – In, Check out Formalities with very kindly and disciplined way.
- Carry out reception and concierge duties as required.
- Act as a communication channel between the front office staff and front line staff and ensure proper upward and downward communication.
- Ankleshwar only finest 3-star deluxe business hotels with 5-star touch. Lords Plaza offers 96 elegant guest rooms & suites; “Blue Coriander” Lords Plaza’s multi-cuisine fine dining restaurant and coffee shop, four elegant and modern banquet halls & a fitness center.
Assistant Supervisor Ground Handling
Cambata Aviation Pvt Ltd
Ahmadabad, Gujarat, India
01.2008 - 12.2008
Education
Certified Course -
Instituted of Hotel Management
Ahmadabad, GujaratBachelor of Commerce - undefined
CMJ University
S.S.C and H.S.C Examinations - undefined
G.S.E.B
Ankleshwar, GujaratSkills
- Exceptional customer service
- Guest satisfaction specialist
- Property management
- Inventory management system
- PR with guest
- Cooking different varieties of food
- Sport activity: Cricket
- Sport activity: swimming
- Sport activity: chess
- Music
- Movies
- Travelling
Personal Information
- Father's Name: Prakash Dhrafani
- Visa Status: Valid Visa for Juffair Gate Hotel
- Date of Birth: 10/12/1986
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Work Permit: Valid Visa for Juffair Gate Hotel
Hobbies and Interests
- Sport activity: Cricket, swimming, chess
- Music & movies
- Travelling
Timeline
Hotel Operation Manager (GM)
JUFFAIR GATE HOTEL
06.2025 - Current
Hotel Operation Manager (GM)
RAMEE ROSE HOTEL
09.2018 - 06.2025
Hotel Operation Manager
NIRVANA RESIDENCES BY 1589 HOTELS / Clarks group of hotel
09.2017 - 09.2018
Asst. Front Office Manager cum head of operation for rooms division
Hotel VITS Mumbai (Kamet Group Hotels)
08.2016 - 07.2017
Front Office Manager
Hotel Suba Palace (Suba Group of Hotels)
05.2013 - 07.2016
Duty Manager
Lords Hotels & Resorts Pvt. Ltd.
01.2009 - 05.2013
Assistant Supervisor Ground Handling
Cambata Aviation Pvt Ltd
01.2008 - 12.2008
Bachelor of Commerce - undefined
CMJ University
S.S.C and H.S.C Examinations - undefined
G.S.E.B
Certified Course -
Instituted of Hotel Management