DEEPIKA PATIL
Pune,Maharashtra
Summary
Solution-orientated Senior Operations Manager with 9+ years of experience leading end-to-end operations, optimizing processes, & managing teams. Expert in workflow design, SOP development, & process documentation to drive operational efficiency & scalability. Highly skilled in strategic planning, cross-functional collaboration, & stakeholder management, with a proven track record of delivering solutions that improve overall business performance.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
ONE VERSE GAMING TECHNOLOGIES PRIVATE LIMITED
09.2024 - Current
- Spearheaded end-to-end operational management, ensuring seamless daily functioning, timely issue resolution, & strong alignment with business objectives.
- Led cross-functional teams through daily stand-ups & performance reviews to monitor progress & drive accountability.
- Served as the central point of contact between Product, Tech, Marketing, Sales, HR, & Customer Support, enabling unified execution across all departments.
- Built & standardized SOPs & workflows to improve efficiency, reduce manual tasks, & scale operational processes.
- Negotiated commission structures & partnerships to maximize ROI & incentivize top affiliates.
- Delivered MIS & KPI reports on revenue trends, retention, & customer behaviour to support data-driven decision-making.
- Provided actionable strategies to product & marketing teams to support feature planning, promotional strategy, & user lifecycle improvements.
- Managed third-party vendors & operational budgets to ensure cost efficiency & timely delivery of services.
Head of Operations
PLAYIN GAMES TECHNOLOGIES PRIVATE LIMITED
08.2020 - 08.2024
- Led end-to-end operations by developing SOPs, optimizing workflows, & maintaining clear process documentation & training resources.
- Handled vendor management & administrative responsibilities to support seamless operational functioning.
- Managed & mentored a 20-member team, overseeing hiring, onboarding, performance evaluations, & capability building.
- Developed & executed marketing strategies to strengthen brand visibility & drive new user registrations.
- Analysed customer behaviour & performance data to enhance user engagement & maximize lifetime value.
Social Media Specialist
PRISTOLOGY SOLUTIONS PRIVATE LIMITED
10.2018 - 07.2020
- Developed & executed platform-specific social media strategies aligned with brand messaging & campaign goals.
- Created & curated engaging content, including copy & high-quality visuals, tailored for each platform.
- Managed content calendars to ensure consistent brand presence & timely campaign delivery by monitoring social media & industry trends to keep the brand relevant & competitive.
- Planned, executed, & optimised paid campaigns across Facebook, Instagram, Twitter, & Linkedin to improve reach, engagement, & conversions.
Sales Executive
MOP NETWORKS PRIVATE LIMITED
03.2018 - 09.2018
- Developed & executed lead-generation strategies on social media to acquire & retain customers.
- Managed VIP client relationships, delivering personalized support to enhance engagement & overall customer experience.
- Collaborated with Marketing & Product teams to align sales initiatives with business goals.
- Tracked key sales metrics & prepared performance reports to drive continuous improvement.
Marketing Executive
VIKAS CONSTRUCTIONS
08.2016 - 02.2018
- Developed strategies to expand the customer base & drive business growth.
- Designed print marketing materials & managed Facebook Ad campaigns to enhance brand visibility & conversions.
- Engaged with potential clients on social media to nurture leads.
- Conducted competitor & industry analysis to inform data-driven marketing strategies.
Education
Bachelor of Engineering - Information Technology
Maharashtra Institute of Technology
01.2016
Higher Secondary Certificate - undefined
DAV Public School
01.2011
Secondary School Certificate - undefined
International Indian School
01.2008
Skills
- Leadership
- Strategic Planning
- Data-Driven Decision-Making
- Team Management
- Ownership Mindset
- Business Acumen
- Delegation
- Problem-Solving
- Communication Skills
- Project Management
- Process Optimization
- Process Documentation
- Data Analysis & Reporting
- Financial Management
- Vendor Management
- Microsoft Office
- Adobe Photoshop
- Adobe Lightroom
Languages
English
Hindi
Marathi
Arabic
Personal Information
Title: Senior Operations Manager
Hobbies and Interests
- Photography
- Gaming & Technology
- Travelling
- Music
Timeline
Senior Operations Manager
ONE VERSE GAMING TECHNOLOGIES PRIVATE LIMITED
09.2024 - Current
Head of Operations
PLAYIN GAMES TECHNOLOGIES PRIVATE LIMITED
08.2020 - 08.2024
Social Media Specialist
PRISTOLOGY SOLUTIONS PRIVATE LIMITED
10.2018 - 07.2020
Sales Executive
MOP NETWORKS PRIVATE LIMITED
03.2018 - 09.2018
Marketing Executive
VIKAS CONSTRUCTIONS
08.2016 - 02.2018
Bachelor of Engineering - Information Technology
Maharashtra Institute of Technology
Higher Secondary Certificate - undefined
DAV Public School
Secondary School Certificate - undefined
International Indian School