Devangi Joshi
Irvine
Summary
Multi-state healthcare leader with deep experience in operational strategy, regulatory compliance, and team development across senior living and therapy settings. Drives quality improvement, licensing readiness, and customer experience through data-led management, cross-functional execution, and strong clinical and business judgment.
Overview
4
4
Languages
1
1
Certification
22
22
years of professional experience
Work History
Regional Vice President of Operations
EmpowerMe Wellness
Irvine, CA
07.2024 - Current
- Led strategic outreach initiatives and P&L oversight ($20 MM/Year) for a five-state region (CA, MT, NV, UT, ID), ensuring alignment with local regulations and organizational goals, driving a significant growth strategy and operational readiness.
- Created and executed healthcare quality strategy plans and established systems for seamless operational excellence across five states, generating consistent fiscal revenue between $1.7 - $2 MM monthly, while adhering to regulatory standards and driving continuous improvement.
- Leveraged clinical expertise to influence strategic decisions and enhance patient care coordination across the region, ensuring compliance with healthcare regulations and industry standards.
- Coached and developed 8 area directors, improving retention by 25%. Utilized strong clinical skills to guide and mentor healthcare professionals, ensuring high-quality service delivery and fostering accountability through consistent leadership.
- Led and optimized the regional sales organization to achieve and exceed revenue targets, contributing to talent development initiatives and team development.
- Collaborated with executive leadership and implemented effective communication skills to present quarterly performance metrics, drive growth, gain market share and improve customer census, demonstrating strong collaboration and leadership.
- Oversaw regional sales operations, driving revenue growth and market share expansion while ensuring compliance with all regulatory inspections and regulatory standards.
- Implemented process improvements, standardization and new technology to reduce cost by 12%, enhancing operational efficiency and demonstrating operational excellence.
- Accountable for key metrics and effective management of local healthcare workers focusing on talent retention, demonstrating strong accountability and talent management.
- Executed new implementations from inception to rollout, customised solutions for local market adoption and ensured licensing readiness, enhancing operational effectiveness.
- Influenced stakeholders to reduce service delivery gaps and enhance customer experiences through strategic initiatives, identifying trends to improve patient engagement.
- Leveraged strong relationship management skills to foster key partnerships and drive regional growth for the organization.
- Managed cross-functional teams to implement business plan initiatives across multiple locations, demonstrating strong collaboration and team building.
- Established partnerships with local organizations to promote wellness resources effectively, driving patient referrals and enhancing Care Coordination.
Area Director of Operations
EmpowerMe Wellness
Irvine, CA
07.2023 - 07.2024
- Managed daily operations and KPIs for 30+ buildings achieving 29% growth margin.
- Cultivated a culture of high efficiency, improving operational margins while managing physical, occupational, and speech therapists, ensuring adherence to local regulations and industry standards through data-driven management.
- Directed teams in the pursuit of excellence in quality patient care, fostering a culture of continuous improvement and patient well-being.
- Oversaw clinical documentation processes to ensure compliance and accuracy across multiple facilities, supporting compliance audits and critical thinking.
- Oversaw rehabilitation programs in various care settings to ensure effective patient recovery. in CCRC, ALF, and ILF settings.
- Monitored industry trends and recommended operational enhancements, ensuring compliance with regulatory standards and demonstrating strategic thinking.
- Established successful partnerships with individual units of large conglomerates, driving patient referrals.
- Promoted a courteous and ethical work environment, boosting team morale and regional performance through collaboration and emotional intelligence, mentoring and coaching staff.
- Leveraged ability to communicate effectively to foster strong relationships with regional teams and clients, enhancing overall performance and demonstrating communication skills.
Director of Operations
EmpowerMe Wellness
Irvine, CA
10.2021 - 07.2023
- Oversaw program P&L, financial data, key metrics, recruitment, and compliance to ensure operational success, demonstrating strong accountability and talent management.
- Developed and implemented strategies to enhance primary care delivery and patient outcomes within the region, focusing on ethical practices and leadership development.
- Customized clinical programs based on customers' requirements to improve outcomes, supporting healthcare quality and operational excellence.
- Implemented best practices in complex patient care, enhancing patient satisfaction and clinical excellence while adhering to regulatory and industry standards.
- Promoted a culture of evidence-based care, ensuring adherence to best practices and regulatory standards.
- Led community education initiatives through speaking engagements and innovative program design to raise awareness and drive participation.
- Collaborated with the marketing and activities department to boost business development and visibility.
- Developed Touch Program to address community needs and enhance engagement, aligning with local regulations and growth strategy.
Vice President
Rockport Healthcare Services
Los Angeles, CA
04.2020 - 10.2021
- Provided strategic direction that enhanced organizational clinical efficiency and effectiveness, aligning with healthcare regulations and growth strategy.
- Managed and optimized clinical operations, leading to improved patient outcomes and service delivery.
- Implemented standardized clinical documentation guidelines to improve patient care quality and regulatory adherence, supporting compliance audits and critical thinking.
- Coordinated development stages of clinical programmes, securing essential research and resources to enhance programme effectiveness.
- Streamlined quality practices across partner hospitals, boosting operational efficiency and training outcomes.
- Established training and auditing processes for documentation, improving compliance and supporting quality improvement initiatives.
- Developed continuing education units for staff, ensuring compliance with California Board regulations.
- Negotiated vendor contracts for services, products, and supplies, ensuring alignment with organisational goals.
- Transformed recruitment experience and retention strategies through effective change management and leadership development.
Director of Operations
Sava Senior Care
Newport Beach, CA
06.2017 - 04.2020
- Oversaw skilled nursing operations across multiple facilities, ensuring high standards of patient care and regulatory compliance, including federal and local regulations.
- Managed compliance with regulatory requirements and operational procedures throughout pandemic response.
- Implemented best practices in facility operations to enhance service delivery and uphold high standards of patient care.
- Ensured clinical quality and customer safety during COVID-19 by adhering to CDC regulations and company policies, fostering operational excellence and accountability.
Director of Operations
Genesis Healthcare
Meridian, ID
01.2016 - 01.2017
- Established interdisciplinary team strategy to address medical needs of residents, enhancing collaboration and care delivery.
- Developed tailored rehabilitation programs based on individual client requirements, improving outcomes for physical and speech therapy services.
- Evaluated client progress through assessments, refining treatment plans to optimise effectiveness.
Director of Operations
Touchmark Senior Living communities
Meridian, ID
01.2015 - 01.2016
- Coordinated multidisciplinary team meetings to improve customer care strategies, fostering collaboration and effective leadership.
- Developed and managed community training programmes that promoted wellness initiatives and enhanced talent development.
- Facilitated recovery and wellness workshops for patients and families, providing essential support and guidance.
- Maintained accurate documentation of patient interactions and treatment plans.
Staff Physical Therapist
Genesis Healthcare
Meridian, ID
07.2014 - 01.2016
- Administered therapeutic exercises, improving patient strength and mobility through tailored physical therapy techniques.
- Educated patients and families on treatment methods and home exercise regimens, empowering them to take an active role in recovery.
- Educated patients, their families and the wider community to lead healthy lifestyles to prevent injury and disability.
- Delivered patient education on injury prevention, posture improvement, and ergonomic adjustments for daily activities.
- Improved patients' range of motion and assisting in muscle re-education and strengthening through techniques including manual and electrotherapy.
Senior Marketing Strategy Officer
Asian Heart Institute
Mumbai
01.2005 - 01.2009
- Monitored and analysed market and competitive offerings, supporting strategic planning and implementation initiatives.
- Reported to the Chief Operating Officer. Generated 35% of revenue of the hospital from corporate Tie ups for more than 50 clients including federal and private organizations by building working relationships with thought leaders.
- Managed Executive Health Check-ups and Telemarketing Department, achieving cross-departmental collaboration that salvaged 23% of total revenue.
- Streamlined liaison between local community and hospital, leading and coordinating system-wide efforts to enhance community engagement.
Education
MBA - Healthcare Management and Administration
The Paul Merage School of Business, University of California
IrvineSkills
- Healthcare operations
- Stakeholder management
- Revenue growth
- Revenue growth
- Multi-state oversight
- Clinical program design
- Performance metrics
- Process standardization
- Documentation audits
- Executive communication
- Team development
- Strategic leadership
- Critical Thinker
- Public speaking
- Strategic planning
- Deadline management
- Quality Assurance
- Data analysis
- PACE Regulatory Framework
- Project, Program and Portfolio Management
- Clinical Rehabilitation Frameworks
- Therapeutic Communication Management
- Feasibility & Business Model Analysis
Languages
English
Proficient
C2
Hindi
Proficient
C2
Spanish
Intermediate
B1
Urdu
Upper Intermediate
B2
Certification
- CDP, RCFE and RAC-CT certified
- PT License - Idaho and CA
Timeline
Regional Vice President of Operations
EmpowerMe Wellness
07.2024 - Current
Area Director of Operations
EmpowerMe Wellness
07.2023 - 07.2024
Director of Operations
EmpowerMe Wellness
10.2021 - 07.2023
Vice President
Rockport Healthcare Services
04.2020 - 10.2021
Director of Operations
Sava Senior Care
06.2017 - 04.2020
Director of Operations
Genesis Healthcare
01.2016 - 01.2017
Director of Operations
Touchmark Senior Living communities
01.2015 - 01.2016
Staff Physical Therapist
Genesis Healthcare
07.2014 - 01.2016
Senior Marketing Strategy Officer
Asian Heart Institute
01.2005 - 01.2009
MBA - Healthcare Management and Administration
The Paul Merage School of Business, University of California