Diana Rezanovich
Manama
Summary
Dynamic leader with proven customer service and team leadership skills, honed across roles at Casino “Opera” and Casino “Hcasino”. Excelled in enhancing customer satisfaction and fostering strong team dynamics. Notably improved service quality through effective decision-making and problem-solving. Skilled in customer relations and adept at maintaining high-performance standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Casino “Opera”
Minsk
03.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
The Head Waitress
Casino “Opera”
Minsk
10.2022 - 03.2024
- Supervised server staff and simultaneously served personal section of tables.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed preparation of dining tables tailored for different occasions, ensuring compliance with service standards.
Waitress
Casino “Hcasino”
Minsk
07.2020 - 02.2021
- Consistently delivered outstanding service in stressful, fast-paced environments.
- Balanced several orders efficiently while providing quick service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Jurisprudence
MITSO International University
Belarus, Minsk 09.2019
Skills
- Customer service
- Team leadership
- Decision-making
- Customer relations
Timeline
Assistant Manager
Casino “Opera”
03.2024 - 07.2024
The Head Waitress
Casino “Opera”
10.2022 - 03.2024
Waitress
Casino “Hcasino”
07.2020 - 02.2021
Jurisprudence
MITSO International University