DIMPLE SHINDE
Summary
Experienced hotel operations professional with a focus on enhancing guest services and ensuring compliance with quality standards. Proven ability in managing budgets and leading teams to achieve operational efficiency and exceptional service outcomes. Knowledgeable in interior design and security protocols, dedicated to maintaining safety and aesthetic quality. Seeking to apply comprehensive experience to improve operational performance in hospitality environments.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Executive Housekeeper (Housekeeping & Laundry) Marketing In-charge
Golden Tulip Hotel, Bahrain
08.2019 - 11.2025
- Ensuring the hotel’s immaculateness, orderliness and appearance.
- Prepare and planning of Annual Housekeeping and Laundry Budget along with Finance department.
- Maintaining and monitoring par stocks of guest supplies, cleaning supplies and staff linen followed by timely inventories.
- Re-incorporated the manning & directed changes to uplift the standards of service while reducing the operating costs.
- Remarkably found an alternative to cut down casual staff requirements by cross-training other department staffs.
- Keen interest on pest eradication activities in the hotel and the staff accommodation.
- Planning, controlling and supervising Horticulture activities.
- Assisting Purchasing department in selecting suitable suppliers, cost-effective while maintaining the standards and quality of services in Housekeeping & Laundry.
- Participation in the planning of hotel decoration for special functions and festive seasons and organizing the necessary.
- Keeping abreast of all new equipment and cleaning products and maintaining the knowledge of local competition and housekeeping and laundry industry trends.
- Managing the marketing of the hotel services like the market research, strategies, budget etc.
Executive Secretary
12.2015 - 07.2019
- Providing high-level administrative support by conducting research, preparing statistical reports, handling information requests and performing clerical functions such as drafting correspondence, receiving visitors, arranging conference calls, presentations and scheduling meetings.
- Assisting delegated from the Regional Head Office such as President and Vice-Presidents and other Regional heads.
- Handling and prioritizing all outgoing or incoming correspondence (e-mails, letters, packages).
- Handling of confidential documents while maintaining the secrecy.
- Coordinated office management activities and ensuring protocols are implemented.
- Planned, executed and successfully achieved revenue for the events such as Diwali, Christmas and New Year’s along with others events.
- Assisted the Banquet department in absence of the Banquet Manager.
- Ensuring complying the standards laid by the Bahrain Tourism and Exhibition Authority and other Ministries.
Manager- Central Zone
Tree House Education & Accessories Limited
02.2012 - 07.2015
- Overlooking 15 centres with approximately 600 kids and 30 staff, ensuring individual centres are running smoothly with daily activities, curriculum and sales.
- In-depth handled the tasks of planning administrative policies of the school and verified the same by discussing it with the concerned authorities.
- Instructional objectives and examined learning materials and implemented new techniques.
- Managed parent counselling & student meal services.
- Organized sports, annual and other dramatic events and plays.
Reservations Team Leader
ITC Grand Maratha Sheraton, Mumbai
Mumbai
12.2006 - 09.2007
Reservations Shift In-charge
Intercontinental, The Grand
05.2006 - 11.2006
Guest Relations Executive
Grand Hyatt, Mumbai
Mumbai
08.2005 - 04.2006
Education
Early Childhood Education Diploma -
The Tree House Education & Accessories LTD
01.2012 - 01.2013
Bachelors of Arts Degree - undefined
01.2011 - 01.2014
Diploma in Aviation, Hospitality and Travel Management - undefined
01.2004 - 01.2005
Skills
- Hotel Operations
- Guest Service Enhancement
- Quality Assurance
- Compliance Management
- Budgeting
- Team Management
- Interior design insights
- Quality assurance measures
- Household security procedures
Certification
- Galileo Airline Reservations
- Fidelio Hotel Reservations
- Opera Hotel Reservations
- Thirty hours of in-flight training in Airbus A300
- Time Management training- Golden Tulip Hotel
- Brand & System Services Deliverables- Golden Tulip Hotel
- Fighting COVID-19: Housekeeping, Front Office, F&B and other departments: Genius Training by Louvre Hotels Group.
- Quick steps Training Program and safe chemical handling for Housekeeping & Laundry Operations: Ecolab, Pacific Cleaning Equipments & detergents.
PERSONAL DETAILS
Languages known: English, Hindi, Marathi, Gujarati
Affiliations
- Creative DIY, Interior designing, Reading, Cooking
Timeline
Executive Housekeeper (Housekeeping & Laundry) Marketing In-charge
Golden Tulip Hotel, Bahrain
08.2019 - 11.2025
Executive Secretary
12.2015 - 07.2019
Manager- Central Zone
Tree House Education & Accessories Limited
02.2012 - 07.2015
Early Childhood Education Diploma -
The Tree House Education & Accessories LTD
01.2012 - 01.2013
Bachelors of Arts Degree - undefined
01.2011 - 01.2014
Reservations Team Leader
ITC Grand Maratha Sheraton, Mumbai
12.2006 - 09.2007
Reservations Shift In-charge
Intercontinental, The Grand
05.2006 - 11.2006
Guest Relations Executive
Grand Hyatt, Mumbai
08.2005 - 04.2006
Diploma in Aviation, Hospitality and Travel Management - undefined
01.2004 - 01.2005