Divya Pradhan
Gorakhpur,India
Summary
Dedicated professional with expertise in customer engagement, guest relations, and hotel inventory management. Proficient in Ms. Word, Ms. Excel, and Micros, with a strong ability to coordinate room assignments and manage hotel operations efficiently. Known for taking initiative and delivering exceptional service to enhance guest experiences.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Guest service officer
Hilton Garden Inn
Manama, Bahrain
02.2024 - Current
- Managed reception area efficiently to streamline check-in and check-out processes.
- Monitored and analysed daily front desk activity to guarantee ongoing compliance with performance and brand standards.
- Maintained confidentiality of guest information to safeguard their privacy and security.
- Exercised diplomacy during challenging situations – maintained calmness under pressure.
FOOD AND BEVERAGE TEAM LEADER
WYNDHAM GARDEN MANAMA
Manama
04.2022 - 01.2024
- Assists with staff hiring, supervision, scheduling, training and development
- Help supervise inventories
- Assist in investigating and resolving any food quality and service complaints
- Assist in monitoring F&B budgets and controlling labor and food and beverage costs
- Maintains knowledge of local competition and general industry trends
- Conduct daily briefings for the F&B Department
SENIOR STEWARDESS
WOW HOTEL
Indore
10.2021 - 04.2022
- Handle customer service as needed
- Bill & cash closing
- Log book maintain
- Always thank and give fond farewell to guest
- Assist guest with table reservations
- Ensure guest are serviced with specified time
GUEST RELATIONSHIP SERVICE
CIDADE DE GOA IHCL SELEQTIONS
Goa
01.2019 - 01.2021
- Greet, meet & seat the guest
- Present menu and provide detailed information
- Inform customer about the day's special
- Prepare tables by setting up linens, silverware & glassware
- Upsell additional products when appropriate
Education
BACHELORS - TRAVEL & TOURISM
PUNJABI UNIVERSITY
08.2015 - 05.2020
SENIOR SECONDARY - biology
KENDRIYA VIDHYALAYA NO.1
Gorakhpur 04.2014 - 03.2015
Skills
- Ms Word
- Ms Excel
- Micros
- Customer engagement
- Room assignment coordination
- Initiative taking
- Guest relations
- Hotel inventory management
Additional Information
Good communication - written and oral skills, Very dedicated towards my work., Effective interpersonal skills, A good learner with excellent planning, organizational skills., A team player with the ability to work effectively in a team environment., Pay attention to details and focus on goal orientation.
Languages
English
Hindi
Punjabi
Personal Information
Title: Hotelier
Custom
I Divya Pradhan declare that the information above given is true and correct to the best of my knowledge and belief.
Timeline
Guest service officer
Hilton Garden Inn
02.2024 - Current
FOOD AND BEVERAGE TEAM LEADER
WYNDHAM GARDEN MANAMA
04.2022 - 01.2024
SENIOR STEWARDESS
WOW HOTEL
10.2021 - 04.2022
GUEST RELATIONSHIP SERVICE
CIDADE DE GOA IHCL SELEQTIONS
01.2019 - 01.2021
BACHELORS - TRAVEL & TOURISM
PUNJABI UNIVERSITY
08.2015 - 05.2020
SENIOR SECONDARY - biology
KENDRIYA VIDHYALAYA NO.1
04.2014 - 03.2015
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