EDNA TANDOY TONGCUA
Administrative/Operational/Management Skills
F-1, Bldg990, Rd1813,Blk.318,Hoora
Summary
Accomplished Operations executive with a successful track record in engaging and maintaining a good and existing business relations to both private and government clients in hospitality services in the local market. Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
16
16
years of post-secondary education
Work History
HR Administrator cum Accounts
Grip Fitness Center W. L.L
09.2020 - Current
- In full incharge of administrative tasks and daily operations securing reports for filing and future reference
- Recruitment, monitoring all ministries business related work ,i.e, LMRA,SIO,EWA,NBR, and any other business related both in private & government
- Facilitating payrolls, memos
- Bank transactions, reconciliation, prepares accounts payable & receivable ,monitoring and recording expenses, inventories etc.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to complete projects on time.
Operations Manager
Reem Events Management
Manama
10.2011 - 02.2020
- Directed recruitment/staff training, deployment and development to maximize productivity and revenue potential through the excellent services rendered to our client
- Monitoring staff daily schedule ensuring that excellent service has been delivered to meet clients’ maximum satisfaction
- Prepared monthly Invoice every end of the month and ensured that all the total hours rendered by our staff has been charged
- Performs a clients’ meeting to discuss and ensure all issues (if any) has been addressed and immediate action has to be done to meet clients’ satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Developed systems to track and log work issues.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Formulated processes to reduce downtime and financial loss.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
Captain Waitress
Coral Beach Resort
Fateh, Manama
09.2010 - 10.2011
- Taking customer’s food & beverages orders and ensure to serve it on time, making them satisfied
- Ensure each and every customer’s satisfied through our excellent service by welcoming them with our warm smile, delivering every F& B order in a timely manner
- Prepares mes’ en place for daily operation making our services smooth, orderly and organized
Restaurant General Manager, charge
Papa Johns’ Pizza- Jawad Group of Companies
Manama
06.2008 - 09.2010
- Directly report to Operations Manager for the daily sales report, and all related issues in the restaurant daily operations
- Performed monthly inventory, and held control of wastages, food cost to ensure that monthly sales target and food cost analysis has been reached accordingly
- Double check a purchase request (i.e;vegetables &meat) thru authorized supplier, assuring for enough orders for the required life span of the ingredients been placed to control wastages and food cost control, and sales target will be meet.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Set clear expectations and created positive working environment for employees.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Restaurant Shift Manager
Papa Johns’ Pizza- Jawad Group of Companies
Manama
06.2006 - 06.2008
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Checked and monitored inventory levels to reorder items.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Motivated staff to perform at peak efficiency and quality.
- Cross-trained crew members on different duties to increase coverage.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
Front of the House Staff
Papa Johns’ Pizza- Jawad Group of Companies
Manama
06.2005 - 06.2006
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
Education
Bachelor of Science - Hotel & Restaurant Management(Diploma)
Arellano University
Pasay City, Philippines 06.1998 - 03.2001
Bachelor of Science - Chemical Engineering(undergraduate)
Adamson University
Ermita, Manila, Philipppines 06.1992 - 03.1996
High School Diploma -
Col. Ruperto Abellon National School
Laua-an, Antique, Philippines 06.1988 - 04.1992
Guisijan Elementary School
Laua-an, Antique, Philippines 06.1982 - 03.1988
Skills
Executive team leadership // Multi team player / /Marketing & product line development // Client/Staff Relations / /Staff training policy development //Multi tasking//undefined
Additional Information
- Participated to served Malaysian Prime Minister His Highness Mahatir Mohammed in 7th Islamic Conference held in Qatar, November 7-15,2000 (as part of our Practicum)
- Completed a Certificate in Restaurant Management Operations Training conducted by Papa John’s International Training Manager(US based) Mr. Butch Parlade
- Attended Hotel Operations Seminar held in Garden Hotel in Manila Philippines
Timeline
HR Administrator cum Accounts
Grip Fitness Center W. L.L
09.2020 - Current
Operations Manager
Reem Events Management
10.2011 - 02.2020
Captain Waitress
Coral Beach Resort
09.2010 - 10.2011
Restaurant General Manager, charge
Papa Johns’ Pizza- Jawad Group of Companies
06.2008 - 09.2010
Restaurant Shift Manager
Papa Johns’ Pizza- Jawad Group of Companies
06.2006 - 06.2008
Front of the House Staff
Papa Johns’ Pizza- Jawad Group of Companies
06.2005 - 06.2006
Bachelor of Science - Hotel & Restaurant Management(Diploma)
Arellano University
06.1998 - 03.2001
Bachelor of Science - Chemical Engineering(undergraduate)
Adamson University
06.1992 - 03.1996
High School Diploma -
Col. Ruperto Abellon National School
06.1988 - 04.1992
Guisijan Elementary School
06.1982 - 03.1988
Similar Profiles
THOMAS HILTWEINTHOMAS HILTWEIN
Local Operations Manager at Grip Tight ToolsLocal Operations Manager at Grip Tight Tools
Cody DippelCody Dippel
Grip /Assistant Electrician at Malibu GripGrip /Assistant Electrician at Malibu Grip
Jason LeeJason Lee
Driver at FastLights Lighting & GripDriver at FastLights Lighting & Grip