Elizabeth Paul
Manama
Summary
I am Elizabeth, a hardworking, relentless and results oriented professional with over five years of working experience in multiple fields of endeavors and with proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work, I enjoy adding value with my skills set and the resources available to me wherever I find myself and I always aim to please.
Overview
6
6
years of professional experience
Work History
Senior Waitress/Cashier
Nomad Urban Cafe
11.2022 - Current
- Part of the opening team for Nomad Urban Cafe, (Nomad Group, Middle East) World Trade Center branch.
- Delivered quality food and beverage service to over 100 guests per shift.
- Carried out cashiering of petty cash at the beginning of some shifts and performed closing reports as well Processed cash, credit card and voucher payments using POS terminals.
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
- Upsold most of the expensive dishes and cross-selling of required menu items.
- Handled guests' complaints with care and proffered solutions.
- Suggested and upsell dishes to guest in order to increase revenue and guests' satisfaction.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress
Cafe Two Point Oh
02.2021 - 09.2022
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Checked on section tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Anticipated and addressed guests' service needs Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Performed additional tasks to keep dining room running smoothly
- Supported needs of 5-6 wait staff who attended to specific needs of countless customers daily for a fast-paced restaurant with social relevancy and intentionality.
HR Intern/Assistant (NYSC)
Biswal Limited
05.2019 - 12.2020
- Maintained accurate, well-organised company records of staff.
- Posted job listing across various platforms, offered assistance throughout recruitment processes and conducted induction training for qualified hired candidates.
- Prepared payrolls of staff salary and reimbursements for approvals.
- Supported in the profiling and recruitment of newly employed including onboarding and induction.
- Compiled vacancy, holiday accrual and new staff information for well-maintained records.
- Checked candidate criteria against job posting benchmarks and categorizing eligibility.
- Attended to daily administrative needs and HR duties
Customer Service Representative/Receptionist
Nmobile Communications And Services
11.2018 - 03.2019
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Used virtual communication methods to contact customers, including live chat, email, phone and occasional post.
- Managed at least 30 incoming calls and emails per day from customers.
- Maintained engaging conversation with customers to build relationships and upsell further products.
- Kept accurate and up to date record of all phone call conversations, including complaints and feedback for customer care review.
- Provided ongoing after-care support for customers by fixing router and Wi-Fi issues and answering technical questions.
- Maintained proper communication between customer and technical support team.
Education
Bachelor of Arts - Educational Administration
University of Lagos
Akoka, Yaba, Nigeria10.2018
Business Administration
Yaba College of Technology
Yaba, Nigeria12.2016
Skills
- Excellent team player
- Problem Solving skills
- Incredible communication skills both written and oral
- Attentive to Details
- F&B operations
- Great Interpersonal skills
- Cash and credit transactions
- Multi-tasking skills and ability to work well under pressure
- Exceptional time management skills
- Barista skills
- Self Motivation
- Food and Beverage Upselling
Trainings and certificates
Digital Marketing Apprenticeship
by Acadium ( in view)
NYSC Discharge Certificate (2020
Fundamentals of Digital
Marketing (2020)
Project Management
Professional (2019)
Human Capital Strategy (2019)
Certificate of Proficiency in
Desktop Publishing (2013
Accomplishments
- Employee of the Month for June 2024 at Nomad Urban Cafe
- Volunteering at National Youth Service Corp. (Paramilitary)
- NYSC Discharge Certificate
Languages
English
Proficient
C2
Spanish
Elementary
A2
Arabic
Beginner
A1
Yoruba
Proficient
C2
Hausa
Advanced
C1
Hobbies
Music • Restaurants Eating
Cooking • Travels • Fashion
Networking
Reference
Available upon request.
Timeline
Senior Waitress/Cashier
Nomad Urban Cafe
11.2022 - Current
Waitress
Cafe Two Point Oh
02.2021 - 09.2022
HR Intern/Assistant (NYSC)
Biswal Limited
05.2019 - 12.2020
Customer Service Representative/Receptionist
Nmobile Communications And Services
11.2018 - 03.2019
Bachelor of Arts - Educational Administration
University of Lagos
Business Administration
Yaba College of Technology
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