Emely Carreno
Houston,TX
Summary
Driven professional with a track record of enhancing student safety and supporting diverse communities. Excelled in teacher support at New Caney Independent School District, demonstrating strong collaboration and special education skills. Proven ability in serving passengers with Swissport USA, showcasing multicultural awareness and effective communication. Courteous Passenger Service Agent boasting 5 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teaching Assistant
New Caney Independent School District
08.2024 - Current
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Passenger Service Representative
Swissport USA
06.2020 - 10.2022
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Passenger Service Agent
Hallmark Aviation
07.2018 - 10.2020
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Education
High School Diploma -
Sam Houston High School MSTC
Houston, Texas05.2017
Skills
- Multicultural Awareness
- Serving Diverse Communities
- Teacher Support and Collaboration
- Special Education
- Student safety
Certification
Houston Independent School District Department of Students Safety Special Needs Certification
Languages
Spanish
Native language
Urdu
Elementary
A2
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Teaching Assistant
New Caney Independent School District
08.2024 - Current
Passenger Service Representative
Swissport USA
06.2020 - 10.2022
Passenger Service Agent
Hallmark Aviation
07.2018 - 10.2020
High School Diploma -
Sam Houston High School MSTC
Houston Independent School District Department of Students Safety Special Needs Certification
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