ENJOOD MERZA
Hamad Town,Bahrain
Summary
Dynamic professional specializing in performance management, corporate sales, and relationship management. Proven problem-solving and decision-making skills enhance leadership and public relations capabilities. Focused on driving organizational success through strategic initiatives and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Back-office and Supervision
Batelco By Beyon - Total CX
Hamala, Bahraini
2025.03 - 2026.05
- Managing floor operation efficiently.
- Overview KPI tracking and reporting.
- Manage utilization and occupancy metrics.
- Provide assistance to resolve technical issues.
- Manage workforce scheduling and overtime allocation.
- Enhance team capabilities through targeted skills development.
- Actively contributed in enhancement meetings, sharing innovative ideas that led to significant process improvements and increased operational efficiency across the team.
- Developed and maintained detailed documentation of processes, facilitating knowledge sharing and comprehensive training for new team members, which fostered a culture of continuous learning.
- In multiple occasions, I am being assigned as an acting Team Leader in recognition of my leadership and performance management skills
CS & Sales Support Executive
Beyon Money
Hamala, Bahrain
2024.06 - 2025.03
- TeleSales on Flexi and Fixed investment with a great increase.
- Promoting and marketing Beyon Money Cards.
- Supporting ongoing customers and provide support needed.
- Lost card management.
Customer Service Executive
Batelco by Beyon
Hamala, Bahrain
2016.01 - 2024.05
- Proactively resolve customer issues with efficiency and effectiveness, ensuring prompt solutions that enhance customer satisfaction.
- Deliver exceptional customer experiences that leave a lasting impression, significantly impacting the organization's reputation and loyalty.
- Demonstrate strong communication skills to foster positive relationships with customers, actively listening to their needs and providing tailored solutions.
- Maintain composure and speed under pressure, adeptly managing high-stress situations while delivering quality service.
- Utilize persuasive techniques to effectively market new products and services, driving sales and customer engagement.
Education
Bachelor's degree - Management Information Systems
Bahrain Polytechnic
Isa Town, BahrainCommercial Studies
Al-Marifa Secondary Girls School
Bahrain, RiffaSkills
- Performance Management
- Corporate Sales
- Problem Solving
- Relationship Management
- Decision Making
- Leadership
- Public Relations
Custom
- Travelling
- Reading
- Event Planning
- Sports
Certification
- Employee of the Month 2025
- Public Speaking Course 2025
- Employee of the Month Sept 2024
- Emotional Intelligent course 2018.
- Meet ICT 2013.
- CCNA: LAN switching and Wireless 2012.
- Cisco IT essentials 2010.
Personal Information
Languages
English
Arabic
Hindi
Languages
English
Arabic
Hindi
Timeline
Back-office and Supervision
Batelco By Beyon - Total CX
2025.03 - 2026.05
CS & Sales Support Executive
Beyon Money
2024.06 - 2025.03
Customer Service Executive
Batelco by Beyon
2016.01 - 2024.05
Commercial Studies
Al-Marifa Secondary Girls School
Bachelor's degree - Management Information Systems
Bahrain Polytechnic