Esther Mugo
Manama,jaw
Summary
A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence. Seeking a challenging position to use the skills and experience acquired to make a significant contribution to the company's success.
Overview
11
11
years of professional experience
Work History
Housekeeper
Smart Maids
08.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Waitress
David Stir Fry Restaurant
09.2021 - 08.2022
- Welcoming customers to the restaurant
- Issuing menu and taking orders
- Serving food and drinks to the customers
- Handling payments
- Cleaning the tables, machinery and the dining areas
- Taking records of sales and making reports for my supervisor
Waitress
Havana Coffee Point
01.2017 - 07.2019
- Welcoming customers to the cafe
- Serving food and drinks for the customers
- Handling payments via all payment methods such as card machine, cash etc
- Cleaning the dining areas
- Taking records of sales and making reports for my supervisors
- Training new staff
Cashier
Mumbi House Pharmacy
02.2014 - 12.2016
- Handle cash, credit or check transactions with customers
- Make sale referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Maintain clean and tidy checkout areas
Education
Business Management -
12.2010
Skills
- Time Management
- Multitasking and prioritizing
- Customer-oriented
- Patience
- Health and safety compliance
- Hospitality background
- Excellent oral and written communication
- Team support and collaboration
Languages
English
References
Upon Request
Personal Information
- Date of Birth: 12/07/92
- Gender: Female
- Nationality: Kenyan
Timeline
Housekeeper - Smart Maids
08.2023 - Current
Waitress - David Stir Fry Restaurant
09.2021 - 08.2022
Waitress - Havana Coffee Point
01.2017 - 07.2019
Cashier - Mumbi House Pharmacy
02.2014 - 12.2016
Kenya Institute of Management - Business Management,
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