Ezekiel Ezra Banalo
Manama,Bahrain
Summary
Driven individual with keen eye for organization and precision, perfectly suited for role of Document Controller. Demonstrates strong skills in data management and communication, coupled with solid grasp of compliance standards. Capable of streamlining documentation processes to enhance operational efficiency and accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Document controller
Decovar Orient
Riffa , Bahrain
09.2024 - Current
- Streamlined document retrieval by implementing an efficient filing system.
- Ensured timely project completion by maintaining organised and updated documents.
- Enhanced team productivity with prompt resolution of document-related issues.
- Improved data accuracy through meticulous verification of all incoming and outgoing documents.
- Facilitated smooth workflow by providing required documentation to respective departments on time.
- Maintained confidentiality and security of sensitive information in accordance with company policies.
Operations Supervisor
Ubiquity
Biñan City
01.2023 - 09.2023
- Manage a team of agents to achieve or exceed goals and key performance indicators by periodic coaching and mentoring
- Ensure that agents are informed and trained on product and system updates necessary to perform their tasks effectively
- Acts as the first level of escalations and resolves all people issues within the team to regular feedback, one on one and team meetings
Operations Supervisor
Valor Global
Biñan City
05.2022 - 12.2022
- Manages a team of approximately 15 to 25 CSR and ensure that all key metrics of performance per clients are met or exceeded
- Manages team performance and responsible for the overall development of the team; Institute creative and enhance team performance and motivation, foster career advancement of the team members within the project or lateral movement
Operations Supervisor
Teletech
Sta.Rosa City
02.2019 - 02.2022
- Manage a team of agents to achieve or exceed goals and key performance indicators by periodic coaching and mentoring
- Ensure that agents are informed and trained on product and system updates necessary to perform their tasks effectively
- Conduct business reviews and performance management activities to assist in the agent's continuous development
- Prepare and submit all required reports (which includes but not limited to performance reviews, Agent KPI performance, scorecards, case analysis) to the Operations Manager
Subject Matter Expert
Teletech
Sta.Rosa City
06.2017 - 02.2019
- Responsible for supporting operations especially, supporting new hires during training and low-performing teammates during performance improvement plan enrollment
Customer Service Representative
Teletech
Sta.Rosa City
08.2016 - 06.2017
- Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
Education
Bachelor of Science - Information Technology
Polytechnic University of the Philippines
03.2010 - 05.2016
Skills
- Critical Thinking
- Time Management
- Relationship Building
- Strong Leadership skill
- Ability to maintain confidential information
- Team Management
- Decision Making
- Problem Solving
- Document Control Expertise
- MS Office Efficiency
Timeline
Document controller
Decovar Orient
09.2024 - Current
Operations Supervisor
Ubiquity
01.2023 - 09.2023
Operations Supervisor
Valor Global
05.2022 - 12.2022
Operations Supervisor
Teletech
02.2019 - 02.2022
Subject Matter Expert
Teletech
06.2017 - 02.2019
Customer Service Representative
Teletech
08.2016 - 06.2017
Bachelor of Science - Information Technology
Polytechnic University of the Philippines
03.2010 - 05.2016
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