Fadhel Almulla

• Managed multiple projects simultaneously while maintaining a high level of productivity among workers.
• Conducted daily site inspections to ensure safety regulations were being adhered to.
• Inspected finished projects to guarantee quality control compliance.
• Developed detailed estimates of labor costs based on project requirements.
• Prepared regular reports outlining progress made on each project for management review.
• Developed effective strategies for dealing with difficult situations such as weather delays or labor shortages.
• Supervised personnel on-site providing guidance when needed while monitoring their work performance.
• Maintained records of all work completed by contractors including time sheets, supplies purchased.
• Resolved disputes between contractors, suppliers, consultants and owners concerning contractual issues or financial matters.

• Reach out to construction companies to promote heavy vehicle rental services.
• Understand client needs and provide suitable vehicle options.
• Prepare quotations and negotiate rental terms.
• Coordinate bookings and schedule vehicle delivery.
• Maintain client relationships for repeat business.
• Ensure proper documentation and contracts.
• Follow up with clients for feedback and satisfaction.
• Keep records of sales activities and report to management.

• Identified areas of improvement and developed strategies to increase efficiency.
• Prepared reports on operational performance metrics and presented them to management team.
• Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Trained new employees on proper job functions and company policies and procedures.
• Coordinated with vendors regarding product availability, pricing, delivery schedules.
• Implemented cost-saving measures throughout the organization's operations.
• Assisted in the hiring process by conducting interviews and making recommendations for new hires.

• Maintained accurate records of customer accounts in a CRM system.
• Resolved customer inquiries promptly and professionally.
• Attended conferences and seminars related to telecom industry developments.
• Collaborated with other departments such as marketing, operations, finance, in order to maximize cross-sales opportunities.
• Conducted market research to identify potential customers and determine their needs.
• Resolved customer inquiries quickly and efficiently, escalating when necessary to ensure satisfaction.
• Demonstrated effective problem solving skills when handling complaints or resolving conflicts between customers and the company.
• Advised existing customers on how they can make the most out of their existing telecom services packages.

Call Center Agent and acting team leader

• answer courteously to inbound calls.
• Respond to customer inquiries, and generate customer interest in the services or products offered by the company.
• Ensure feedback from the customer to further improve customer services.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Manage filing, mailing, correspondence, and other management tasks.
• Provide personalized customer service by responding to the needs of the customers.

` Helpdesk `

• Handle Complaints - Proactive Resulotion
• Enhancing Customer Experience
• Troubleshoot Technical Difficulties
• Oversee Billing and Payments

` Retention `

• Retain voluntary disconnects.
• Beyond a passion for the customer and ability for relationships, you’ll have general knowledge of current marketing offers
• Contact customer in delinquent status to work to resolve billing disputes or collect outstanding balances.
• Consult with and research customer concerns; explain billing charges and credits.
• Support the marketing department by performing telephone surveys.
• Schedule appointments to retrieve converters from disconnected customers.

` Telesales ` `

• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Go the “extra mile” to meet sales quota and facilitate future sales