IDS SOFTWARE
Faraz Ahmad
Hospitality Professional/ Customer Service Representative
Juffair, Manama
Summary
HOSPITALITY PROFESSIONAL Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Front Desk Shift Leader
Al Safir Hotel & Tower
09.2023 - Current
- Improved guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Enhanced team communication and collaboration with regular staff meetings and briefings.
- Trained new staff members in customer service techniques and hotel operations.
- Managed room inventory effectively to maximize occupancy rates and revenue generation.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Desk Receptionist
Al Safir Hotel & Tower
03.2022 - 08.2023
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
- Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
- Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone
- Provide basic and accurate information in-person and via phone/email
- Be familiar with procedures for handling all aspects of customer complaints or disputes.
Front Desk Officer
Hotel One PVT LTD (Hashoo Group)
10.2019 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Guest Service Officer (Internship)
RAMADA BY WHYNDHAM
02.2019 - 05.2019
- Delivered messages, mail and packages left for guests to hotel rooms
- Assisted guests by furnishing information and directions to meeting halls, gift shop and dining areas
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Collaborated with team members to handle guest requirements from check-in through check-out
- Explained details regarding property to acclimate patrons to resort environment.
Education
Graduate Diploma in Hospitality Tourism Management (CTH-LEVEL 6) -
COTHM
Islamabad 05.2017 - 05.2019
Pre-Engineering -
Punjab Group of College
Rawalpindi, Pakistan 05.2014 - 05.2016
Matriculation -
Shinning Star Public School
Rawalpindi Pakistan 03.2012 - 05.2014
Skills
Computer Reservations Systems
Professional Appearance
Complaint Handling
Problem-solving aptitude
Team Collaboration
Reservations
Administrative Skills
Multitasking
Hospitality services
Invoicing and Billing
Accomplishments
- Employee of the Month
- Best Grooming Employee Of the Month
- Highest Overselling Certificate
- Front Line Warrior: Awarded for doing exemplary professional duties in CORONA Pandemic
Software
MS OFFICE
OTA (BOOKINGCOM & AGODA)
PMS MUNSHI
MS WORD, EXCEL
PMS OPERA
Certification
OPERA Training (02 Weeks)
Timeline
Front Desk Shift Leader
Al Safir Hotel & Tower
09.2023 - Current
Front Desk Receptionist
Al Safir Hotel & Tower
03.2022 - 08.2023
OPERA Training (02 Weeks)
11-2019
Front Desk Officer
Hotel One PVT LTD (Hashoo Group)
10.2019 - 09.2021
Culinary Workshop (Embassy Of Indonesia)
08-2019
Guest Service Officer (Internship)
RAMADA BY WHYNDHAM
02.2019 - 05.2019
Graduate Diploma in Hospitality Tourism Management (CTH-LEVEL 6) -
COTHM
05.2017 - 05.2019
Pre-Engineering -
Punjab Group of College
05.2014 - 05.2016
Matriculation -
Shinning Star Public School
03.2012 - 05.2014