Summary
Overview
Work history
Education
Timeline
Generic
Fatema Adel Salman

Fatema Adel Salman

Summary

A management and marketing bachelor's degree holder, with an experience in the Islamic banking operations field, seeking to leverage my education, knowledge, and experience to contribute towards the progress of the organization and to have prospects for professional growth and development of my career.

Overview

6
6
years of professional experience

Work history

Training-Monitoring Department -Payment Validation

Tamkeen
2025.02 - Current
  • Assisted in validating payment processes and ensuring accuracy.
  • Identified and resolved payment discrepancies.

Islamic Operations Consultant

Ahli United Bank
2023.06 - 2024.06
  • Generated daily reports detailing the daily activities and tasks of the operations department, providing comprehensive insights into team's progress on a daily basis
  • Facilitated the seamless opening of client accounts and managed the process for new and renewed fixed deposits, ensuring accuracy and compliance with regulatory requirements
  • Coordinated the operations of loans, including structure adjustments, top-up requests, new loan applications, and early settlements.

Call Center Agent

Bahrain Islamic Bank
2023.04 - 2023.06
  • Provided customer service by promptly addressing customer inquiries, concerns, and requests through direct communication channels
  • Resolved customer complaints and issues by actively listening and providing appropriate solutions
  • Utilized problem-solving skills to handle challenging situations and ensure a positive resolution for the customer
  • Ensured accurate documentation to facilitate follow-up and provide a comprehensive customer service history.

Administrative Coordinator

2019.12 - 2023.03
  • Dar AlMa'rifa
  • Resolved customer issues by identifying and implementing appropriate solutions, ensuring customer satisfaction and resolution
  • Managed various office duties, including responding to phone calls, emails, WhatsApp, and social media accounts, performing data entry tasks, and preparing reports.

Marketing Intern

KPMG Fakhro
2019.07 - 2023.09

Education

BSc. in Management and Marketing -

Ahlia University
2019.07 - 2019.09

Timeline

Training-Monitoring Department -Payment Validation

Tamkeen
2025.02 - Current

Islamic Operations Consultant

Ahli United Bank
2023.06 - 2024.06

Call Center Agent

Bahrain Islamic Bank
2023.04 - 2023.06

Administrative Coordinator

2019.12 - 2023.03

BSc. in Management and Marketing -

Ahlia University
2019.07 - 2019.09

Marketing Intern

KPMG Fakhro
2019.07 - 2023.09
Fatema Adel Salman
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