Fatema Ahmed

Human Resources:

• Maintained employee records with utmost confidentiality for over 800 employees.
• Managed human resources efficiently to ensure round the clock availability of essential services at station.
• Managed payroll operations to ensure timely payments.
• Manage staff hiring for operations by researching social media, posting job ads, reviewing CVs and interviewing, training, performance evaluation, promotions & terminations.
• Handled employee relations issues, resolving conflicts effectively.
• Managed human resources for increased job satisfaction and retention.
• Process employee request ( bank letter, certificates etc Arabic/English)
• Preparation of reports for internal & external communications.
• Ensured employees continued to work smoothly, efficiently and effectively by closely regulating operations, making changes where necessary.
• Monitored staff performance and developed improvement plans.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.

Operations:

• Managed vendor relationships to ensure timely delivery of services.
• Manage all operation issues, malfunctions and faults, using excellent problem-solving abilities to resolve matters promptly.
• Supervise operations team to ensure operational excellence & excellent customer services.
• Closely monitored and supervised operations team, ensuring operational excellence and outstanding customer service.
• Manage all tasks, errands and priorities as requested within deadlines by preparing offers, submitting tenders etc
• Handling agreements between the clients and the company
• Following up with the clients, suppliers and coordination between project supervisor and staff, preparing the need legal papers etc
• Negotiated contracts with suppliers for cost-effective procurement of resources.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Investigated issues affecting group operations, prepared reports and helped correct problems.