Fathima Raiza Riyaz
Manama
Summary
As a trained kindergarten teacher, I am dedicated to fostering a safe and creative learning environment for all my students. I have a passion for early childhood education and believe in teaching through play, fostering cooperative learning and providing positive reinforcement. I believe in instilling a love of learning in young minds and promoting a positive attitude toward education.
Overview
9
9
years of professional experience
Work History
Sales assistant
Sun and sands sports (GMG)
03.2023 - Current
- Followed company procedures and guidelines for smooth retail operations.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Collaborated with sales managers to meet target quotas.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Explained establishment policies to customers and offered advice on selections.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Tagged products quickly and accurately with price tags and stickers.
- Generated Key Performance Indicator reporting to drive better performance.
Complaints management-Executive
Saks Global pvt LTD
02.2022 - 03.2025
- Working with follow up on leads generated from tickets
- Contacting with clients to discuss complaints and offer solutions to any problems they may be experiencing with their current service
- Preparing reports summarizing complaint data for management review
- Documenting all activities related to each complaint for easy reference in future conversations with the customer
- Taking detailed notes during conversations with clients to ensure all important details are included in the case file
- Working with legal staff to investigate allegations of illegal activity or misconduct by company employees
- Coordinating with other departments such as human resources, accounting, and operations to ensure that a complaint is resolved satisfactorily
- Following up with customers to ensure that they are satisfied with the resolution of their complaint
- Resolving customer complaints quickly and efficiently with great attention to detail
Kindergarten Assistant
Blooming Buds Prechool
08.2020 - 08.2021
- Played games with students to increase understanding of subjects.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Facilitated small group instruction for targeted skill-building in literacy, numeracy, motor skills development, and social-emotional growth.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted in the planning and execution of special events, such as class performances, holiday celebrations, and end-of-year ceremonies.
- Monitored student classroom and outdoors activities to promote student safety.
Customer service executive
Scope cinemas Pvt Ltd
01.2019 - 12.2019
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team and other departments to find appropriate solutions
Banking customer service
Bellvantage pvt LTD
12.2017 - 02.2019
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address change
Computer Teacher / Class teacher
Al Manar international school
01.2017 - 12.2017
- Teaching all areas of the school computer curriculum grade 1-6
- Teaching students the latest computer skills
- Creating rigorous lessons that are aligned with the subject curriculum
- Providing ongoing and timely feedback to students on their progress
- Involving parents and carers in a child's education
- Completing daily pupil attendance reports
- Preparing assignments, course material and lessons for pupils to do
- Marking and grading a pupil's class and home work
- Demonstrating computer hardware and software to students
Customer service associate
Union assurance Plc
03.2016 - 05.2017
- Learning and understanding company insurance products
- Answering calls and responding to customer complaints
- Accessing customer accounts and policy schedules
- Providing customers with detailed information about policies and products
- Recommending available products
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded
- Typing up complaint reports
- Managing the customer complaint database
Education
Ordinary level examination -
Muslim ladies college
Colombo, 04Advance level examination - arts
Muslim ladies college
Colombo, 04Diploma -
United youth school
NawalaDiploma In Early Childhood Education - Early Childhood Care And Education
Academy of Early childhood education
Kadawatha, Srilanka06.2020
English Language Teacher Training - English Language
Tec Srilanka
Nawala04.2017
Skills
- Typing
- Communication
- Problem solving
- Multitasking
- Organization
- Creative
- Sales techniques
- Dispute management
Personal Information
Reference
Jameela Mary
Bahrain golf club,
administrator
+97333022491
Ruzaika Hamza
Glamorgan Institute,
Colombo
0773160792
Languages
English
Advanced
C1
Arabic
Beginner
A1
Tamil
Advanced
C1
Sinhala
Elementary
A2
Timeline
Sales assistant
Sun and sands sports (GMG)
03.2023 - Current
Complaints management-Executive
Saks Global pvt LTD
02.2022 - 03.2025
Kindergarten Assistant
Blooming Buds Prechool
08.2020 - 08.2021
Customer service executive
Scope cinemas Pvt Ltd
01.2019 - 12.2019
Banking customer service
Bellvantage pvt LTD
12.2017 - 02.2019
Computer Teacher / Class teacher
Al Manar international school
01.2017 - 12.2017
Customer service associate
Union assurance Plc
03.2016 - 05.2017
Ordinary level examination -
Muslim ladies college
Advance level examination - arts
Muslim ladies college
Diploma -
United youth school
Diploma In Early Childhood Education - Early Childhood Care And Education
Academy of Early childhood education
English Language Teacher Training - English Language
Tec Srilanka
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