Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Fatima  alhiddi

Fatima alhiddi

Summary

To work in a challenging environment that will enable me to fully utilize my capabilities and potentials. I enjoy adding value to my work & experience new techniques in order to become a pioneer among my colleagues and be successful in my career.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Sales & Customer Services Representative

Bank of Bahrain and Kuwait
09.2023 - Current
  • Attract potential customers by answering product and service questions; suggesting information about other products and services.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

• Prepare product or service reports by collecting and analyzing customer information.

• Contribute to team effort by accomplishing related results as needed

  • Enhanced customer satisfaction with prompt and accurate information.

Data Entry Technician

Information and e-Government Authority
07.2022 - 09.2023

Data Entry Technician for a Survey of Confidence in the Economic Environment

• Enter data and verify its accuracy.

• Classification of companies.

• Communicating with companies and extracting the required information.

• Verify the accuracy of the information.

Data entry

Information and e-Government Authority
07.2022 - 09.2023

Data Entry for a Survey of Measuring the Level of Implementation of Joint Gulf Action Decisions on Reality

• Entering data and validating forms.

• Work on classification of companies.

• Ensure the accuracy of information provided.

Data Entry Technician

Bahrain Parliamentary and Municipal Elections
09.2022 - 11.2022

• Verifying voter's information (modifying addresses, adding and deleting names)

• Registration of candidates for elections.

• Responding to inquiries from voters and candidates.

Researcher in the Department of Studies & Research

Bahrain Canter for Strategic
05.2022 - 06.2022

• Assisting in the development of a new website to serve the economic sector in

Bahrain (bahraineconomic.com)

• Working on website designs and layouts.

• Research and determine the required information to be published in the

website.

• Devise a methodology to disseminate the information in a clear and accessible

manner, facilitating its utilization for interested parties.

Trainee in the Statistics Department

Information and e-Government Authority
09.2021 - 11.2021

• Participation in the Annual Economic Survey.

• Working on the statistical survey.

• Enter the data in the designated system and extract the final output of the survey.

Organizer and Data Entry

Bahrain Parliamentary and Municipal Elections
08.2018 - 11.2018

• Setting up the Voting Canter for the candidates.

• Inputting the candidates' data.

• Organizing the votes through sorting and categorization.

Education

Bachelor's Degree in Management Information System -

University Of Applied Sciences
2018 - 2022

High School -

Ghazi AlGosaibi Secondary School For Girls
2013 - 2016

Skills

  • Customer Service
  • Communication Skills
  • Ability to Work in a Team
  • Speed and Precision in work
  • Creativity
  • Sociability
  • Microsoft Office
  • Help desk support

Languages

English
Advanced
Arabic
Advanced

Certification


  • MS Excel - Basic (2025)
  • Information Security - course from the LRN Legal Compliance and Ethics Canter (2024)


  • Financial services environment and regulation(2024)


  • AML comprehensive(2024)


  • Business Continuity Management(2023)


  • Data Privacy: Middle East Edition(2023)


  • Information Security and Cyber Risk Awareness (Global)-(2023)


  • Certificate of completion of a development course, Basics of professional

photography(2023)


  • British Council(2010-2016)

Accomplishments

  • Bronze - Monthly award 2025
  • Sales and customer service certification program awarded in December 2024
  • Best customer service in 2023

Timeline

Sales & Customer Services Representative

Bank of Bahrain and Kuwait
09.2023 - Current

Data Entry Technician

Bahrain Parliamentary and Municipal Elections
09.2022 - 11.2022

Data Entry Technician

Information and e-Government Authority
07.2022 - 09.2023

Data entry

Information and e-Government Authority
07.2022 - 09.2023

Researcher in the Department of Studies & Research

Bahrain Canter for Strategic
05.2022 - 06.2022

Trainee in the Statistics Department

Information and e-Government Authority
09.2021 - 11.2021

Organizer and Data Entry

Bahrain Parliamentary and Municipal Elections
08.2018 - 11.2018

Bachelor's Degree in Management Information System -

University Of Applied Sciences
2018 - 2022

High School -

Ghazi AlGosaibi Secondary School For Girls
2013 - 2016
Fatima alhiddi