Fatima Engineer
Manama
Summary
Customer care representative with extensive experience in handling customer and complaints, which includes reaching a certain targets of customer satisfaction, lessening the repeated calls, troubleshooting technical problems and reducing complaints. I am a hard worker who strives under pressure, very adaptable, friendly, honest and energetic. Fast learner, Able to work under pressure, Confident, Ambitious, Flexible, Creative & innovative Working team player. Constantly seeking new challenges and a career opportunity in Human resource felid; in an international and friendly environment.
Overview
9
9
years of professional experience
Work History
Marketing Technician
information and e-government Authority
Al Muharraq
07.2023 - Current
- Generated reports on key performance indicators related to marketing efforts.
- Organized customer feedback surveys to gain insight into consumer preferences.
- supporting Tawasul customer care Unit with all complains and queries
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Resolved customer complaints promptly and professionally.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
Call Center Agent
Silah STC Project
10.2020 - 04.2022
- Worked as a call center agent frontline for STC project with Silah, after 3 months’ probation I was quickly reserved for their Front Line team FCR which stands for First Call Response targeting repeated customer who call several times per day and work to minimize that percentage by calling the customers, identifying the root of the issue and solve it a rapid manner.
Call Center Agent
GulfCX Noon Project
07.2020 - 09.2020
- I worked as an Ecare agent for 3 months in the Noon Project for GulfCX, main task was to handle customer complaints regarding their orders and follow up with the concerned department to satisfy the customer and provide the best possible service.
Volunteer
Youth City Project
01.2016 - 01.2017
- I Volunteered as part of Bahrain’s project of Youth City I handled keeping order and assisting visitors and pitching in with event management.
Education
BBA - Human Resources
Bahrain Polytechnic
Madinat `Isa, 1401-2024
MEDIA
University Of Bahrain
01.2017
khawla secondary school
01.2015
Skills
- Great writing
- Speaking skills
- English
- Arabic
- Excellent computer skills
- Microsoft applications
- Photoshop
- Adaptable
- Team player
- Customer Segmentation
- Data Collection
- Problem-Solving
- Multitasking
- Excellent Communication
- Written Communication
Maritalstatus
single
Certificatesandtraining
customer care and communication skills
Personal Information
- Date of Birth: 09/15/97
- Nationality: Bahraini
Languages
- Arabic, fluent spoken and written
- English, fluent spoken and written
References
available upon request
Timeline
Marketing Technician
information and e-government Authority
07.2023 - Current
Call Center Agent
Silah STC Project
10.2020 - 04.2022
Call Center Agent
GulfCX Noon Project
07.2020 - 09.2020
Volunteer
Youth City Project
01.2016 - 01.2017
BBA - Human Resources
Bahrain Polytechnic
MEDIA
University Of Bahrain
khawla secondary school
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