Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior CCTV Operator, Access Control System and System Information Administrator
Ahli United Bank, Kingdom of Bahrain
09.2016 - 11.2019
Enhanced security by monitoring and operating multiple CCTV cameras in professional setting.
Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
Assisted law enforcement with investigations by providing relevant CCTV footage when required.
Improved overall safety within premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
Collaborated with other security team members to ensure seamless communication and coordination during emergency situations.
Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
Ensured data privacy compliance by strictly adhering to company policies and legal guidelines when handling sensitive video recordings.
Watched both live and recorded video surveillance footage.
Recorded time, date and location of incidents.
Maintained high awareness towards safety, damage and loss prevention by conducting 30 training seminars to associates.
Driver
Uranus Travel & Tourism Industrial Establishment, Kingdom of Bahrain
06.2023 - Current
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Achieved safe driving records by consistently following traffic rules and regulations.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Chauffeur Services
Receiving and conveying passengers from various International Airports to their respective destinations.
Driver
Valtech Valet parking, Bahrain
02.2020 - 07.2021
Receiving customers car and give them safety parking.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Achieved safe driving records by consistently following traffic rules and regulations.
IT Technician/Marketer
Radio Station (Fox 97.9FM), Ghana
03.2010 - 07.2014
Improved network efficiency by optimizing configurations and implementing necessary updates.
Reduced system downtime by proactively monitoring and addressing potential issues in timely manner.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Streamlined IT support processes, resulting in increased productivity within department.
Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 67%.
Education
Certificate - Digital Monitory System
DMS Institute of University System Administrator
Bahrain
09.2016
Bachelor of Arts - English Language And Literature
CCTV Surveillance and maintenance, installation of new CCTV camera system
Good knowledge on DMS (Digital Monitoring System) and give training on how to create TFR, IR, GR, Shift Start report and also have the ability to design rotation or patrolling tours for staff members and customers as well.
Good command in CCTV software's (Indigo Vision, Synaptic System, Master control integral, Digital Sentry, Adpro video central, Vanguard, Indigo vision control center.
Good knowledge on fire alarm system and good experience on system alarm and intrusion detection alarm system related to National Fire Service Department.
Maintaining and retrieving logs for all type of problems detected by system backup.
Record keeping for processes on system information and CCTV Surveillance.
Installation of Window operating system (XP/Windows, Linus, Mac and all type of computer software).
Troubleshooting PC's, laptops, mobile device etc.
Data recovery on hard disk drive partition (FAT / NTFS)
Diagnosis of desktop application, networking and infrastructure issues and good command to maintain LAN, WAN, Switching and different types of network cables (Straight through/cross over/rollover cables).
Contact Center Customer Service Team-Leader at Kuwait Finance House Formerly Ahli United BankContact Center Customer Service Team-Leader at Kuwait Finance House Formerly Ahli United Bank