Summary
Overview
Work History
Education
Skills
Languages
Sex
Marital Status
Passport No
Religious
Personal Skills And Experience
Personal Information
References
Hobbies and Interests
Timeline
CustomerServiceRepresentative
Francis Akwasi Acheampong

Francis Akwasi Acheampong

Driver
Seef District,Manama

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Senior CCTV Operator, Access Control System and System Information Administrator

Ahli United Bank, Kingdom of Bahrain
2016.09 - 2019.11
  • Enhanced security by monitoring and operating multiple CCTV cameras in professional setting.
  • Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
  • Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
  • Assisted law enforcement with investigations by providing relevant CCTV footage when required.
  • Improved overall safety within premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
  • Collaborated with other security team members to ensure seamless communication and coordination during emergency situations.
  • Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
  • Ensured data privacy compliance by strictly adhering to company policies and legal guidelines when handling sensitive video recordings.
  • Watched both live and recorded video surveillance footage.
  • Recorded time, date and location of incidents.
  • Maintained high awareness towards safety, damage and loss prevention by conducting 30 training seminars to associates.

Driver

Uranus Travel & Tourism Industrial Establishment, Kingdom of Bahrain
2023.06 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Chauffeur Services
  • Receiving and conveying passengers from various International Airports to their respective destinations.

Driver

Valtech Valet parking, Bahrain
2020.02 - 2021.07
  • Receiving customers car and give them safety parking.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.

IT Technician/Marketer

Radio Station (Fox 97.9FM), Ghana
2010.03 - 2014.07
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Reduced system downtime by proactively monitoring and addressing potential issues in timely manner.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Streamlined IT support processes, resulting in increased productivity within department.
  • Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 67%.

Education

Certificate - Digital Monitory System

DMS Institute of University System Administrator
Bahrain
09.2016

Bachelor of Arts - English Language And Literature

University Of Cape Coast
Ghana
06.2012

High School Diploma -

IPMC
Ghana
03.2012

High School Diploma -

Kofi Adjei Senior High Secondary School
Kumasi-Ghana
06.2007

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access and power Point
  • Hardware and Networking
  • Linux Essential
  • CCTV Operator (Indigo Vision, HIK Vision, IVMS, Adpro, Vanguard. etc.)

Languages

English

Sex

Male

Marital Status

Married

Passport No

G2404630

Religious

Christian

Personal Skills And Experience

  • Bahrain Driving valid license acquired
  • Access System Control (Gallagher)
  • CCTV Surveillance and maintenance, installation of new CCTV camera system
  • Good knowledge on DMS (Digital Monitoring System) and give training on how to create TFR, IR, GR, Shift Start report and also have the ability to design rotation or patrolling tours for staff members and customers as well.
  • Good command in CCTV software's (Indigo Vision, Synaptic System, Master control integral, Digital Sentry, Adpro video central, Vanguard, Indigo vision control center.
  • Good knowledge on fire alarm system and good experience on system alarm and intrusion detection alarm system related to National Fire Service Department.
  • Maintaining and retrieving logs for all type of problems detected by system backup.
  • Record keeping for processes on system information and CCTV Surveillance.
  • Installation of Window operating system (XP/Windows, Linus, Mac and all type of computer software).
  • Troubleshooting PC's, laptops, mobile device etc.
  • Data recovery on hard disk drive partition (FAT / NTFS)
  • Diagnosis of desktop application, networking and infrastructure issues and good command to maintain LAN, WAN, Switching and different types of network cables (Straight through/cross over/rollover cables).

Personal Information

  • Date of Birth: 12/11/87
  • Nationality: Ghanaian

References

  • Mr. Hussain Abdulla, Managing Director, Uranus Travel & Tourism Industrial Establishment
  • Mr. Ali Beladi, Head Group of Information System Administration, Ahli United Bank (AUB), (973)33008421
  • Mr. Ghassan Ahmed Almatrook, Assistance Security Manager, Ahli United Bank (AUB), (973) 36608602
  • Mrs. Mercy Acheampong, Ghana Police Service, (+233)544013430

Hobbies and Interests

  • Learning and sharing idea
  • Reading
  • Listing to Music and news

Timeline

Driver

Uranus Travel & Tourism Industrial Establishment, Kingdom of Bahrain
2023.06 - Current

Driver

Valtech Valet parking, Bahrain
2020.02 - 2021.07

Senior CCTV Operator, Access Control System and System Information Administrator

Ahli United Bank, Kingdom of Bahrain
2016.09 - 2019.11

IT Technician/Marketer

Radio Station (Fox 97.9FM), Ghana
2010.03 - 2014.07

Certificate - Digital Monitory System

DMS Institute of University System Administrator

Bachelor of Arts - English Language And Literature

University Of Cape Coast

High School Diploma -

IPMC

High School Diploma -

Kofi Adjei Senior High Secondary School
Francis Akwasi AcheampongDriver