Franco Villanueva
Delivery Supervisor
Manama
Summary
Competent Security Office for more than 10 years of experience in logistics environments. Quick and agile with strong critical thinking capabilities.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Front line Officer
American Mission Hospital
5 2023 - Current
- Maintaining Patient Records, Assisting patients in filling medical forms, Greet patients, Scheduling appointments, Answering phone calls, Filing medical records and other documents, Processing payments from patients, Coordinating patient care, Contacting insurance companies, Register patients according to established protocols, Handling administrative tasks
Team Head (Supervisor)
LBC Express Inc.
03.2020 - 12.2022
- Approval of Leaves, Approval of other documents and requests, Imposition of Sanctions, Delegation of work and re-assignment of members, Monitoring of company assets, Monitoring of Shuttling and Delivery operations, Customer Service, Decision Making, Monitoring of deliverables and accomplishments, Prepares, manage and organize all records and database related to the job for reference, research, and report purposes
- This may include but not limited to archiving, developing templates and submission of reports
- Continuously introduce and innovate new processes by keeping abreast in industry trends to continuously improve business performance
- Ensures effective implementation of the Quality System, Provides report and other requirements as required by Delivery Manager and Executives, Communicate with top management and/or concerned heads and departments on Team's operational requirements, Provides first line of intervention/direction on operational and administrative concerns to the team
Cash Custodian (Cashier)
LBC Express Inc.
05.2018 - 03.2020
- Cash Custodian should ensure that his/her cash accountabilities are properly accounted daily and safe kept accordingly
- Cash Custodian should not mingle the funds
- He/she should make sure that cash/monies for each company fund is separate from one another
- Should be responsible for the return of undelivered People's Money, liquidation, or replenishments
- Should be able to comply with the reporting of cash flows through Cash Management System
- Responsible for the proper turn-over of cash to all associates with corresponding documents as proof of acknowledgement
- Prior to his/her absence, the Regular Cash Custodian should properly turn-over all his/her cash accountabilities, checks, cash box and other pertinent documents to the Back-up Cash Custodian
- Upon the return of the Regular Cash Custodian, the Back-up Cash Custodian should also make a formal turn-over-over of all the cash accountabilities, checks, cash box and other pertinent documents in his/her custody
- Any Cash Custodian who will be on leave should make sure that there is a document showing proper turn-over of cash (Regular Cash Custodian to Back-up Cash Custodian and vice-versa) and this document should always be made available upon audit.
Delivery Associate (Associate)
LBC Express Inc.
04.2010 - 04.2018
- To report on time and in proper uniform
- Check the following requirements: Vehicle Maintenance requirements such as Engine Oil, water, breaks, horn, tools, reserved tire van accessories, registrations and the likes
- Operations requirements such as route forms and turn over manifest and allowances for shuttling and Pick-up
- Availability sun cells and contact nos
- To staffs and team Heads they are servicing in cases of emergencies and problems that might be incurred during the shuttling period
- Report any discrepancies in the shipment immediately to the team heads
- Responsible in proper handling of cargoes being loaded and unloaded
- Makes sure that all received shipments are properly accounted for
- In charge of repacking or resealing of damaged boxes or cargoes
- Ensures the security of all forwarded shipments and responsible for the proper turn-over of all shipments he pickup accompanied with discrepancy report if any
- Responsible for the preparation of boxes for consolidation
- In charge of filing a copy of turnover manifest
- Liquidate all expenses for the day
- Responsible for keeping the area clean and conducive for working
- Responsible for complying all company rules and regulations
- Log out on the designated log box
- Drives the LBC core values (Commitment, Integrity, Trust, Customer Oriented, Continuous Development, Team-Based, Humility, Social Responsibility and Positive Thinking); operate and out all these values to work each day
- Performs other duties that may be assigned by the immediate Heads provided the relevant and necessary orientation or training is carried out.
Officer in Charge (Cashier/Salesclerk)
Al Hokkair Group of Companies
12.2008 - 11.2009
- They are responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases
- Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.
Education
Vocational Diploma -
Don Bosco Academy (MSTC)
Mabiga, Mabalacat City 01.2004 - 04.2005
Skills
Excellent in quantitative and analytical skills
Possesses excellent leadership skills
Knowledge of business and management principles
Ability to work collaboratively and must have the desire to lead the team
Good written and verbal communication skills, goal oriented
Innovative problem-solver who can generate workable solutions and resolve complaints
Highly adaptable, resourceful, patient risk-taker who is open to new ideas
Direct, communicate with, and motivate subordinates to high performance
Strategically delegate duties and responsibilities for best results
Set and monitor performance standards within the team
Certified Health Provider (Knowledgeable in Cardiopulmonary resuscitation)
Microsoft Word
Microsoft Excel (Recording data, Using Excel formula functions and shortcuts, building graphs and charts Filtering and sorting data, Applying conditional formatting)
Microsoft Power Point
Proficient in Outlook 365
Task Prioritization
Effective Planning
Inventory Control
Effective Communication
Training
- SDD delivery training
- Anti Money Laundering
- Brand Awareness Quality Work place & Records Management
- Service Excellence Program for Overseas
- Defensive Driving Seminar
- Heart Saver (CPR)
References
References will be provided upon request
Timeline
Team Head (Supervisor)
LBC Express Inc.
03.2020 - 12.2022
Cash Custodian (Cashier)
LBC Express Inc.
05.2018 - 03.2020
Delivery Associate (Associate)
LBC Express Inc.
04.2010 - 04.2018
Officer in Charge (Cashier/Salesclerk)
Al Hokkair Group of Companies
12.2008 - 11.2009
Vocational Diploma -
Don Bosco Academy (MSTC)
01.2004 - 04.2005
Front line Officer
American Mission Hospital
5 2023 - Current