GEENIA GEORGE
MANAMA
Summary
Enthusiastic Senior Travel consultant with 12 years of experience. Secures team success through hard work, attention to detail and excellent organization. Seasoned professional in travel industry with focus on delivering high-quality customer service. Capable of increasing client satisfaction and retention through strategic planning and problem-solving skills. Specialized in crafting customised travel itineraries and managing client relationships to foster loyalty and repeat business.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work history
Senior Travel Consultant
Air India Reservation Office
Bahrain
02.2021 - Current
- Correct errors in ticket purchases on the airline's website, purchased tickets, or by a travel agent.
- Resolve issues in a timely manner, and escalate matters to HQ if needed.
- Explaining airline policies regarding purchases, cancellations, baggage policies, etc.
- Responding politely to passenger complaints regarding ticketing, missing baggage cases, and refund cases. Maintaining a calm and collected attitude in all situations.
- Ticketing: Experienced in using Global Distribution System (Amadeus) to issue tickets, reissuance, and refund.
- Flight Rescheduling: Proficient in managing and rescheduling flights for clients according to their travel plans, due to AOG, IRROP, and cancellation.
Travel Consultant
Kanoo Travel Corporate Office
07.2012 - 02.2021
- Trained in ticketing, revalidation, and reissue on GDS (Amadeus and Sabre).
- Achieved customer satisfaction by providing tailored travel solutions.
- Served a diverse client base, including individual travellers and corporate clients.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Tracked flight prices to secure best-possible prices for customer trips.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Kept up-to-date with the latest industry trends to provide accurate information and advice to passengers regarding airline policies. Advised customers on specific visa and support requirements.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
- Handled various aspects of customer service for high-profile passengers, including online check-in, meet and greet service, etc.
- Handled group reservations, taking quotations from airlines, negotiating, booking, and coordinating with clients for group ticket issuance.
Front of Trainee Staff and Travel Executive
Uae Exchange and Financial Service Ltd
Education
IATA -
Chavara Institute of Travel And Tourism
KOCHI INDIA Bachelor of science (Bsc maths) - undefined
University of Mahathma Gandhi
Intermediate in Science - undefined
St Philominas Higher Secondary School
Matriculation - undefined
St Teresas Higher Secondary School
Skills
- Well Conversant in Communication, Coordination with Analytical & Interpersonal Skills
- Excellent interpersonal, communication, and customer service skills
- Time management skills
- Efficient use of the Internet (emailing, browsing, and searching etc)
- Customer service excellence
- Flight booking expertise
- Relationship building expertise
- Reservations systems use
- Travel policy implementation
- Risk assessment knowledge
- Crisis management capability
- Fluent in multiple languages
Custom
- Organize travels from beginning to end.
- Hotel Bookings and rate negotiations.
- Costing the Itinerary.
- Accounts
- Briefing the Clients.
- Ticketing
- Reporting documents
Personal Information
- Date of birth: 10/21/87
- Marital status: Married
Languages
Hindi
Beginner
Malayalam
Beginner
English
Beginner
Affiliations
- TRAVELLING
- COOKING
- PHOTOGRAPHY
Timeline
Senior Travel Consultant
Air India Reservation Office
02.2021 - Current
Travel Consultant
Kanoo Travel Corporate Office
07.2012 - 02.2021
Front of Trainee Staff and Travel Executive
Uae Exchange and Financial Service Ltd
Bachelor of science (Bsc maths) - undefined
University of Mahathma Gandhi
Intermediate in Science - undefined
St Philominas Higher Secondary School
Matriculation - undefined
St Teresas Higher Secondary School
IATA -
Chavara Institute of Travel And Tourism
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