Georgina Mueni
Manama
Summary
Skilled Barista Shift Lead with a proven track record at Bocca Restaurant, adept in espresso machine operation and fostering customer loyalty through exceptional service. Excelled in promotional strategies, enhancing store sales, and maintaining high cleanliness standards. Demonstrates strong cash handling proficiency and collaborative teamwork, contributing to a positive and efficient work environment.
Overview
7
7
years of professional experience
Work History
Barista Shift Lead
Bocca Restaurant
01.2023 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
Barista
Gulf Court Hotel
01.2020 - 12.2023
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
Barista
Coffeea
02.2019 - 02.2020
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Barista
Costa Coffee
01.2018 - 01.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Barista - Food And Beverage
Dormans Coffee Academy
Kenya12.2017
Computer Packages - Computer
Unity Colledge
Nairobi07.2017
Skills
- Barista Training
- Cash handling proficiency
- Espresso machine operation
- Cleanliness standards
- Latte art expertise
- Promotional strategies
- POS System Operation
- Food and Beverage Service
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Additional Information
Reference
Mr.Sujish
Food and Beverage manager-Gulf Court Hotel
Mobile Number +973 33039670
Bahrain
Timeline
Barista Shift Lead
Bocca Restaurant
01.2023 - Current
Barista
Gulf Court Hotel
01.2020 - 12.2023
Barista
Coffeea
02.2019 - 02.2020
Barista
Costa Coffee
01.2018 - 01.2019
Barista - Food And Beverage
Dormans Coffee Academy
Computer Packages - Computer
Unity Colledge
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