Germine Flore Meli
Mnama,Bahrain
Summary
Experienced food and beverage professional with a strong background in fine dining and banquet service. Demonstrates exceptional communication and customer service skills, along with proficiency in POS systems and cash handling. Adept at up-selling techniques to increase revenue, ensuring adherence to hygiene and safety standards, and collaborating effectively within a team. Familiar with restaurant etiquette, table setting standards, and F&B operations.
Career goal: To leverage extensive experience to contribute to a dynamic hospitality environment while continually enhancing service quality.
Overview
9
9
years of professional experience
Work History
Waitress
Ibis seef Hotel / Ibis Styles Hotel
Al seef, Bahrain
11.2023 - 02.2025
- Delivered prompt and courteous service exceeding minimum standards
- Delivered guest food and beverage services with precision
- Prepared set-up for next shift, ensuring seamless transition
- Engaged confidently with guests to ensure positive and professional interactions
- Communicate effectively with guests, colleagues and supervisors
- Collaborate with employees across multiple departments to achieve business objectives
- Delivered exceptional guest service in all interactions
- Demonstrate extensive menu knowledge and adept at upselling items
- Skilled in monitoring multiple tables
- Coordinate setup, service and breakdown of function procedures
- Liaised with kitchen and bar staff
- Ensured seamless functionality of all work flows
Barista / Food counter attendant
New York Coffee WLL
Adliya, Bahrain
11.2020 - 09.2023
- Prepared and served variety of hot and cold beverages including lattes and cappuccinos
- Serve drinks adhering to prescribed recipes and standards
- Prepared and served food and beverages following health and safety regulations and café guidelines
- Executed support tasks including case cleaning and equipment maintenance
- Authorized returns and exchanges while auditing receipts daily
- Maintained high standards of service delivery with focus on efficiency and quality
- Oversaw receipt and thorough inspection of all deliveries
- Ensured continuous product availability
- Ensured package deliveries met highest standards before client dispatch
Barista
Dunking DONUTS BAHRAIN
Jufair, Bahrain
01.2019 - 09.2020
- Clean and sanitize work areas, and equipment
- Ensure all drinks are served with the right recipe and standard
- Provide customers with product details, such as coffee blend or preparation descriptions
- Worked in close collaboration with team members to ensure customers received high quality services
- Consistently monitored compliance with health and safety policies
F&B Team member
EtaPalace Hotel Buea Cameroon
Buea, Cameroon
01.2016 - 12.2016
- Welcomed guests and ensured their comfort while taking orders
- Specialized in drink formulas and trained team to deliver quality coffee and beverages
- Performed all cleaning duties assigned, while responsible for closing of bar at night
- Fostered strong client relationships to deliver exceptional service and enhance overall performance
- Reset table settings promptly after guests vacate
- Served individual dishes and replenished drinks upon request
Education
Bachelor's Degree - Food science and technology
University of buea
GCE Advance Levels - undefined
GCE Ordinary Levels -
GBHS
Skills
- Exceptional communication and customer service
- POS system and cash handling
- Knowledge of hygiene and safety standards
- Team collaboration and multi-tasking
- Good knowledge of Microsoft Office
- Restaurant etiquette familiarity
- Fine dining experience
- Table setting standards
- F&B operations
- Banquet service
- Positive and approachable
- Food and beverage knowledge
Languages
English
Native
French
Native
Basic Arabic
Elementary
Accomplishments
- Consistently received positive guest feedback, maintaining a 95% satisfaction score in customer surveys.
- Reduced average order preparation time by 15% during peak hours, improving overall service speed.
- Trained 5+ new hires, ensuring they met company standards in Food and beverage preparation and customer service
- Received a certificate of achievement as staff of the month of December 2024
Declaration
I hereby Declare that the above information and facts stated are true, correct and complete to the best of my knowledge
References
References available upon request.
Timeline
Waitress
Ibis seef Hotel / Ibis Styles Hotel
11.2023 - 02.2025
Barista / Food counter attendant
New York Coffee WLL
11.2020 - 09.2023
Barista
Dunking DONUTS BAHRAIN
01.2019 - 09.2020
F&B Team member
EtaPalace Hotel Buea Cameroon
01.2016 - 12.2016
GCE Advance Levels - undefined
Bachelor's Degree - Food science and technology
University of buea
GCE Ordinary Levels -
GBHS
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