Gladys Nagtalon
Maasin City
Overview
6
6
years of professional experience
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Waitress/Cashier
Kenko Asia
Al Najma, Juffair
01.2025 - Current
- Greet and seat customers promptly with a friendly attitude
- Take accurate food and drink orders from guests
- Serve meals and beverages efficiently and professionally
- Ensure tables are clean and set before guests arrive
- Handle customer complaints politely and resolve issues quickly
- Check in with guests to ensure satisfaction during their meal
- Process payments accurately and give correct change
- Maintain cleanliness of dining area and service stations
- Upsell menu items to increase sales and enhance guest experience
- Collaborate with kitchen staff to ensure timely order delivery
Waitress/ Cashier
Spy's Diner
Maasin City Branch / Maasin City
10.2020 - 08.2022
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Sales Associate
Metro Gaisano Choithram Sons Trading Corporation
01.2020 - 07.2020
- Provided excellent customer service by assisting customers with product sales selection and inquiries.
- Helped set up visual displays and promotional signage according to company guidelines, ensuring that displays were attractive and effective in driving sales.
- Resolved customer inquiries and complaints in a professional manner, providing solutions and alternatives to ensure customer satisfaction and retention.
- Stocked shelves and replenished inventory in a timely manner, coordinating with the stockroom team to ensure all items were available on the sales floor.
Education
High School Diploma - undefined
01.2018
Skills
- Customer-focused
- Organized
- Approachability
- Reliability
LANGUAGES
English
Tagalog
INTERNSHIP
- Food and Beverages
- TESDA Training Course / Dec 2018 - Dec 2018
COURSE
- Food and Beverages
- TESDA Training Course / Dec 2018 - Dec 2018
Timeline
Waitress/Cashier - Kenko Asia
01.2025 - Current
Waitress/ Cashier - Spy's Diner
10.2020 - 08.2022
Sales Associate - Metro Gaisano Choithram Sons Trading Corporation
01.2020 - 07.2020
Maasin City National High School - High School Diploma,