GODWIN OJIOLU
Customer Service
Manama,Bahrain, Manamma
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Circulate among potential customers.
I’m a very diligent and hardworking, goal – driven man, efficient and strong in all job opportunities to supervise and ensure the growth of the company with every responsibilities needed for growth with strong organizational skills eager to secure entry-level of goal oriented position in this environment.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Waiter
Sharaton Hotel / Lounge
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests
- Processed orders and sent to kitchen employees for preparation
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Increased sales significantly by upselling higher-end products to customers
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation
CSE - Customer Service
Epix Cinema, Dana Mall, Sanabis, Bahrain
- Ability to offer friendly and efficient service to customers, handled challenging situations with ease and to guest with good effective communication skills and good body language
- Ability to deliver food order after preparation to guest respective seats in cinema screen
- Build sustainable relationships and trust with customer through open and interactive communication
- Proper count of stock after shift is closed to avoid shortage on POS
- Ability to work under pressure while Que up and punching accurate ticket
- Meet personal/customer service team sales targets and call handling
- Ability to answer every single questions asked by guest about movie show Bizz timing and intervals
- Work effectively with supervisors and co-workers
- Counting total amount of ticket sold per day by uploading RDR report to system
- Making sure concession is neat and sparkling for customer smart view
- Ability to generate sales leads.
Cashier
Tokyo Restaurant
Sanabis, 13
02.2022 - Current
- Taking a tally of the till, when required during a shift and producing transaction reports
- Performing basic maths functions to collect payments and give change
- Collect accurate payments and bag purchases for customers
- Asking customers about their shopping experience and reviews for exceptional customer service
- Using specific till technology such as registers, and credit/debit card terminals
- Verifying the age of customer for purchasing certain products beverages
- Processing coupons and vouchers
- Balancing at the end of the day and maintaining an accurate cash drawer
- Handling exchanges and refunds in a quick, efficient manner
- Keeping the checkout area, clean and orderly.
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Built relationships with customers to encourage repeat business
- Greeted customers entering store and responded promptly to customer needs
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
Education
High School Diploma -
Ebohiyi Seconday School
Lagos 01.2006 - 01.2013
Skills
Communication Skills
Self Confident
Excellent interpersonal skills
Team work
Customer Service
Relationship Management
Sales Management
Computer IT Expert
MS _ Office, Graphics
Driving
Education Certification
- Ebhoiyi Secondary School, S.S.C.E Result, 2013
- Lomket Computer Institute, Desktop-Publishing, 2020
- Lagos State Driver’s Institute, LSDI Driver Cert, 2018
- Epix Cinema Customer Service, CSE Certificate, 2023
Personal Information
- Passport Details: B00245406
- Date of Birth: 10/10/96
- Nationality: Nigeria
- Marital Status: Single
- Visa Status: Residence Visa
Timeline
Cashier
Tokyo Restaurant
02.2022 - Current
High School Diploma -
Ebohiyi Seconday School
01.2006 - 01.2013
Waiter
Sharaton Hotel / Lounge
CSE - Customer Service
Epix Cinema, Dana Mall, Sanabis, Bahrain