GOVINDH RAJEEV
Dubai
Summary
International Business Management graduate from Heriot-Watt University Dubai with hands on experience in business development, operations, sales, and customer management across the UAE, India, and the UK. Proven ability to optimize operations, improve service quality, manage cross cultural stakeholders, and drive measurable business outcomes in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Intern
Urban Company
09.2025 - Current
- Managed end to end operations for the Homes category, covering supply planning, service delivery, quality control, and partner performance across multiple verticals.
- Owned capacity planning for key services including EPC (Electricians, Plumbers, Handyman), AC Services, Deep Cleaning, Full Home Cleaning, Packers & Movers, Painters, and Pest Control.
- Reduced Failed Bookings due to Customer Experience (FBCE) by 30% through root cause analysis, SOP enhancements, tighter quality checks, and performance tracking.
- Led technician sourcing, interviewing, onboarding, and training, achieving a 15–20% reduction in request loss.
- Built and maintained a strong technician pipeline, ensuring service availability during peak demand periods.
- Monitored daily dashboards and KPIs including utilization, cancellations, request loss, and partner performance.
Sales & Customer Service Intern
Sumeru Uniforms
08.2025 - 09.2025
- Worked in a high volume retail environment, handling 50–80 customers daily across diverse nationalities.
- Managed 12-hour shifts, maintaining service quality under pressure during peak seasons.
- Processed 40–60 transactions per day with 95%+ billing accuracy.
- Assisted customers with size selection, customization, pricing, and order placement, improving purchase confidence.
- Supported 10–15 bulk institutional orders per week, coordinating with tailoring and inventory teams.
- Contributed to upselling and cross-selling, increasing average order value by approximately 10–15%.
- Managed after-sales queries, exchanges, and follow-ups, ensuring high customer satisfaction and repeat business.
Business Development Intern
Move Ocean General Trading FCZO
09.2023 - 12.2024
- Supported business development initiatives within a fast-paced freight forwarding and logistics environment.
- Researched and identified 100+ prospective clients across trading, manufacturing, and import/export sectors.
- Generated 60–70 qualified leads, contributing to a 20–25% growth in the active sales pipeline.
- Assisted with 30+ client follow-ups weekly via email and calls to support lead conversion.
- Contributed to the preparation of 25+ sales proposals and quotations.
- Maintained CRM records for 150+ leads and clients with 95%+ data accuracy.
- Supported coordination of 20–30 shipments, assisting with documentation (invoices, packing lists, BLs).
- Improved internal coordination efficiency by 15% through structured tracking and follow-up processes.
- Conducted competitor analysis and market research to support strategic decision-making.
Customer Service Representative (Part-Time)
KFC UK & Ireland
03.2021 - 11.2021
- Worked 15–25 hours per week while balancing academic responsibilities during the COVID-19 pandemic.
- Handled 50–70 transactions per shift, maintaining speed, accuracy, and customer satisfaction.
- Supported front-of-house and back-of-house operations under high-pressure conditions.
- Maintained strict compliance with food safety, hygiene, and COVID protocols.
Operations Assistant
Rajan Traders
01.2015 - 12.2020
- Supported end-to-end operations of a wholesale stationery business from a young age.
- Assisted 100+ retail customers monthly, strengthening long-term client relationships.
- Managed inventory of 100+ SKUs, reducing stock-outs and overstocking by 15%.
- Handled billing for 100+ transactions daily, improving checkout efficiency and accuracy.
- Coordinated with 10+ suppliers, ensuring timely procurement and pricing accuracy.
- Assisted in basic accounting and record-keeping, improving billing accuracy by 20%.
Education
Bachelor of Arts (B.A.) - International Business Management
Heriot-Watt University
Dubai11.2025
Skills
- Business Development
- Client & Account Management
- Market Research & Competitor Analysis
- Supply & Capacity Planning
- Customer Service Excellence
- Vendor & Supplier Coordination
- Operations Management
- CRM Tools
- Financial & Cost Analysis
- Process Improvement & SOP Optimization
- Inventory & Stock Management
- Microsoft Office Suite
LANGUAGES
English
Hindi
Malayalam
Certification
- Google Ads AI-Powered Performance Certification – Skillshop
- Accenture Nordics – Consultant Job Simulation
- PwC Audit Job Simulation
- KPMG Audit Career Certification
- Business Development Internship Certification
- UAE Driving License
Timeline
Business Development Intern
Urban Company
09.2025 - Current
Sales & Customer Service Intern
Sumeru Uniforms
08.2025 - 09.2025
Business Development Intern
Move Ocean General Trading FCZO
09.2023 - 12.2024
Customer Service Representative (Part-Time)
KFC UK & Ireland
03.2021 - 11.2021
Operations Assistant
Rajan Traders
01.2015 - 12.2020
Bachelor of Arts (B.A.) - International Business Management
Heriot-Watt University