Habib Dhaif

* Assist in evaluating client financial needs to identify and offer new Citi products and solutions
* Interact with customer inbound calls and provide customer service, as necessary
* Align client needs to product service solutions within a complex sales-based environment
* Communicate the value and benefits associated with Citi products and services to clients
* Achieve monthly individual/team-based established sales goals
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

I was doing as part time A Quality Assurance Specialist is a professional who is responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards.

Attend to customer inquiries and requests in a timely and accurate manner as per agreed KPI.

Ensure customer satisfaction through effective resolution of customer’s query for products, services and complaint
Enhance Channels's & stc’s image and maximize customer satisfaction and loyalty by ensuring optimum quality communications and services rendered to customers through effective resolution of customer’s query for products, services, promotion campaigns, complaint, and billing disputes.

Promote and sell all stc products.

Conduct daily sales to meet the monthly individual and shop sales targets.

Handle sales activities in terms of identifying opportunities or answering customer’s sales inquiry in a prompt manner and act as a consultant by negotiating and closing the deal.

Ensure customers’ maximum satisfaction through optimum quality services, provided in the convenient time from the customer standpoint and in accordance with Channel’s policies and procedures to the very best quality standards.

Build a good knowledge of the market environment and competition in order to retain and gain new customers.

Process customers’ service orders

Monitor and deal with all rejected trouble tickets & failed or pending orders, in order to reduce customer waiting time and improve quality of service.

Handle all customers enquiries/dispute regarding billing adjustment such as credit, deposit refund.

Follow-up and resolve customer complaints and direct customers’ feedback to the Retail Sales Management team.

Run daily reports to reconcile daily individual collection (Product sales, Cash bill payments, Credit card and cheques) with POS report.

Provide various bill payment solutions that encourage customers to make direct and full payments and retaining/maintaining them as stc customers.

Liaise with other sections to ensure that customers’ requests and orders are processed in a timely and efficient manner to meet customers’ maximum satisfaction.

Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Monitors or reviews calls or other correspondence between representatives and customers.
Ensures that representatives are informed about changes to company products and services.
Collects data and prepares reports on customer complaints and inquiries.
Prepares monthly reports summarizing the assigned customer service teams performance.
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
Assists with budget preparation for the Customer Service department.
Performs other related duties as assigned.

Understand customer needs and offer solutions and support
Organize and coordinate sales representatives schedules
Research potential leads from business directories, web searches, or digital resources
Recruit, hire, and train new sales representatives
Receive and report on all sales leads
Supervise sales representatives and assistants
Answer potential customer questions and follow-up call questions
Work with sales team when closing sales
Track weekly, monthly, and quarterly performance and sales metrics
Meet all sales quotas and goals
Assist sales representatives and team to meet and exceed goals

Selling products and services using solid arguments to prospective customers
Performing cost-benefit analyses of existing and potential customers
Maintaining positive business relationships to ensure future sales

Manage transactions with customers using cash registers.
Scan goods and ensure pricing is accurate.
Collect payments whether in cash or credit.
Issue receipts, refunds, change or tickets.
Redeem stamps and coupons.
Cross-sell products and introduce new ones

Research and source inventory
Negotiate with dealers and wholesalers for the best price
Determine prices for used vehicles
Hire and train sales staff
Set sales goals for your team