Hafiz Atta Ur Rehman
Manama
Summary
IT Support Engineer with over 5 years of experience in IT operations, logistics, and project management. Started my career in 2018 as a Junior IT Support Engineer and have since developed multi-skilled expertise in IT support, social media marketing, AI integration, Odoo development, and business setup from scratch. Experienced in managing diverse responsibilities, including Microsoft 365 administration, firewall configuration, and cybersecurity. Adept at supporting operational processes, implementing innovative solutions, and driving projects to successful completion.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Helpdesk
INFINIGENCE consulting W.L.L
05.2023 - Current
- Provide daily IT support and troubleshooting for end-users, handling incidents across Microsoft 365, Intune, and backend systems. Resolve Layer 2 firewall requests and field-level IT issues efficiently, ensuring smooth operations and minimal downtime.
IT & Logistics support officer
Cybernet Pvt Ltd (ISP)
03.2021 - 04.2023
- Manage inter-building operations and end-user equipment across three districts, ensuring smooth IT and logistical workflows. Provide technical support, coordinate equipment distribution, and optimize operational efficiency across multiple locations.
Junior IT Support Engineer
Pakistan Tobacco Company Pvt Ltd
06.2018 - 02.2020
- Assisted senior engineers in daily IT operations, focusing on Layer 1 support tasks such as hardware setup, cabling, and troubleshooting. Gained hands-on experience by following senior guidance and ensuring smooth end-user support.
Education
Associate degree - Computer Science
VU Pakistan
09.2025
Intermediate - Computer Science
Gift University
12.2020
Skills
- End-user technical assistance
- Windows OS troubleshooting & end-user support
- Hardware troubleshooting & desktop/laptop setup
- Printer & peripheral installation / troubleshooting
- Helpdesk / customer support & ticket management
- Networking & Infrastructure
- Switching & routing (L2 / L3)
- Cable management & structured cabling
- GPON / ONT hardware installation & support
- Network troubleshooting & performance tuning
- Security & Monitoring
- Firewall configuration & management
- Network security & vulnerability awareness
- Penetration testing (ethical) basics
- Antivirus deployment & endpoint protection
- Surveillance & Recording Systems
- NVR / DVR configuration & CCTV systems operation
- CCTV monitoring / operator experience
- Servers, Cloud & Virtualization
- Windows Server administration (2016 / 2019 / 2022)
- Azure: virtual machines & Intune (device management)
- Microsoft 365 administration
- Applications, Development & Automation
- Odoo — development & helpdesk support
- Advanced Excel: automation (VBA / Power Query) & reporting
- Report generation & data analysis
- Digital & Business Skills
- Digital marketing strategy & execution
- Graphic design (promotional assets & social media)
- OSINT / advanced web research
- Operations & Management
- IT & logistics coordination across multiple sites
- Inventory management & equipment distribution
- Team coordination / basic project support
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Critical thinking
Certification
- Certified Cybersecurity Technician (C|CT)
- Cisco Certified Network Associate
- Deep Web and Cybersecurity
- Technical Support Fundamentals
- Cisco Cybersecurity
- Enterprise Networking, Security
- Enterprise Networking Automation
- Switching, Routing, and Wireless
- Microsoft Certified Solutions Associate
- Digital media marketing
- Networking And Cloud computing
- Security officer
- Office management expert level
- Huawei cloud computing
- Graphic designing
- Computer hardware by Microsoft
LANGUAGES
English
Urdu
Punjabi
Hindi
Timeline
IT Support Helpdesk
INFINIGENCE consulting W.L.L
05.2023 - Current
IT & Logistics support officer
Cybernet Pvt Ltd (ISP)
03.2021 - 04.2023
Junior IT Support Engineer
Pakistan Tobacco Company Pvt Ltd
06.2018 - 02.2020
Intermediate - Computer Science
Gift University
Associate degree - Computer Science
VU Pakistan
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