Summary
Overview
Work History
Education
Skills
Work Preference
Additional Information
Languages
Certification
Timeline
Generic

HAIFA ALJEHANI

IT Manager
Riyadh,Riyadh

Summary

Accomplished IT Operations Manager with over 15 years of robust experience in developing IT infrastructures and leading technology teams to deliver innovative solutions for multinational organizations. With an MBA in Management Information Systems and ITIL certification, I possess a deep understanding of strategic IT planning, project management, and cross-cultural team leadership.

Overview

16
16
years of professional experience
1
1
Language

Work History

INFORMATION TECHNOLOGY MANAGER KSA

AECOM ARABIA
11.2021 - Current
  • Implemented cost-saving strategies, reducing operational expenses
  • Expanded team to cover projects across the Kingdome Successfully managed critical IT infrastructure projects including HQ expansion, ensuring seamless transitions during upgrades and migrations
  • Responsibilities: Lead the recruitment, training, and coaching of IT personnel to build a competent and efficient
  • IT team
  • Define and communicate job expectations, conduct performance appraisals, and provide feedback to enhance team performance
  • Strategically plan, organize, control, and evaluate IT operations for alignment with business strategies and operational efficiency
  • Develop comprehensive strategic plans for IT operations, allocating resources wisely and maintaining procedural control to identify enhancement areas and maximize productivity
  • Implement robust measures to ensure the security of data, network access, and backup systems, protecting against potential breaches or data loss
  • Design, develop, implement, and coordinate systems, policies, procedures, and best practice guides to foster operational consistency
  • Collaborate across teams to ensure adherence to established policies, promoting uniformity and regulatory compliance
  • Conduct system audits to assess performance, identify vulnerabilities, and enhance functionality and security
  • Proactively address areas of concern by strategically implementing solutions to enhance efficiency and mitigate risks
  • Regularly identify and address IT infrastructure or process improvements, implementing strategic solutions promptly
  • Embrace digital tools, technologies, and platforms to streamline operations, automate tasks, and improve efficiency
  • Haifa'a Aljehani MBA, ITIL
  • KSA, Riyadh | Saudi | +966 56 220 2552 | Haio-2007@hotmail.com
  • HAIFA’A ALJEHANI 2 Stay informed on emerging technologies, industry trends, and best practices to foster innovation and a competitive edge
  • Utilize data analytics to extract insights, identify trends, and make informed decisions
  • Generate and share regular operational system reports with the global team to keep stakeholders informed about system performance and trends
  • Oversee critical IT projects, managing timelines, allocating resources, and ensuring seamless implementation
  • Forecast IT requirements, prepare and manage annual budgets, schedule expenditures, analyze variances, and take corrective actions to meet financial objectives
  • Review expenses and IT contracts to identify cost reduction opportunities and optimize budget allocation

IT MANAGER

SWISSPORT SAUDI ARABIA, KSA & OM
04.2016 - 09.2021
  • Successfully managed the setup of Swissport HQ IT infrastructure end-to-end
  • Built Swissport IT department in close collaboration with the Global Office, including recruitment, developing policies, procedures, systems, and operation
  • Responsibilities: Developed the organization’s IT infrastructure and technical solutions to business problems, ensuring efficient daily operations
  • Developed and implemented IT policy and best practices for the organization
  • Conducted regular system audits and shared operation system reports with the global team
  • Oversaw timeframes for major IT projects including system updates, upgrades, migrations, and outages
  • Coordinated with customers and regulatory bodies to facilitate new operations in KSA
  • Initiated and constructed new stations and offices around airports, fulfilling all operational requirements
  • Managed financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions

SENIOR IT SPECIALIST

JEDDAH MUNICIPALITY
11.2012 - 03.2016
  • Installed and integrated new servers, hardware, software, and applications to support the municipality's digital transformation initiatives
  • Specified system requirements and designed solutions and updates to modernize IT infrastructure
  • Haifa'a Aljehani MBA, ITIL
  • KSA, Riyadh | Saudi | +966 56 220 2552 | Haio-2007@hotmail.com
  • HAIFA’A ALJEHANI 3 Defined network policies and procedures to ensure security and connectivity, contributing to the municipality's IT policy framework
  • Designed and implemented procedures and technologies for system upgrades, maintenance, and patches, ensuring the latest digital tools were utilized
  • Provided on-site and remote diagnosis and resolution of network issues, enhancing digital service delivery
  • Identified new infrastructure systems compatible with IT standards, facilitating the municipality's digital advancement
  • Managed and administered the Service Desk toolset, ensuring alignment with service provision requirements
  • Developed and documented strategies for support process improvement, playing a key role in the municipality's change management process
  • Prepared and reviewed performance reports (KPIs) and contributed to financial and operational presentations for departments.

SERVICE DESK ENGINEER

WIPRO ARABIA LIMITED
07.2008 - 11.2012
  • Provided IT support within Saudi Airlines' helpdesk as the first point of contact for users seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by users.

Education

MBA - Management Information System (MIS

University of Business and Technology (UBT)
January 2016

Bachelor Degree - Computer Science

King Abdul-Aziz University
May 2005

Leading Creative Transformation in Critical Times – Stanford &SIDF ITIL Certification - undefined

Skills

  • Proven leadership in managing diverse, international IT teams
  • Strategic planning, project management, and vendor negotiation expertise
  • Skilled in risk management, analytical reporting, and decision-making
  • Experience in IT Asset Management and creating a new app though power app to support data accuracy
  • certified in ITIL

Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programs

Additional Information

Saudi

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Certification

ITIL

Timeline

INFORMATION TECHNOLOGY MANAGER KSA

AECOM ARABIA
11.2021 - Current

IT MANAGER

SWISSPORT SAUDI ARABIA, KSA & OM
04.2016 - 09.2021

SENIOR IT SPECIALIST

JEDDAH MUNICIPALITY
11.2012 - 03.2016

SERVICE DESK ENGINEER

WIPRO ARABIA LIMITED
07.2008 - 11.2012

MBA - Management Information System (MIS

University of Business and Technology (UBT)

Bachelor Degree - Computer Science

King Abdul-Aziz University

Leading Creative Transformation in Critical Times – Stanford &SIDF ITIL Certification - undefined

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