Hannah Essel
Al Muharraq ,14
Summary
Customer service experience includes greeting customers and assessing their needs, ensuring a positive shopping experience. Responsibilities involved monitoring inventory levels to maintain stock availability and recording customer feedback for future improvements. Engaged in team meetings to strategize on enhancing customer satisfaction while performing opening and closing duties as directed by management. Proficient in point-of-sale operations, cash handling, and effective communication with customers regarding products and services.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Crew Member
Eric restaurant
Accra Ghana , Accra
06.2014 - 12.2020
- Greeted customers and ascertained their needs.
- Monitored inventory levels to ensure adequate stock is available for sale.
- Recorded customer feedback for future reference or follow up action.
- Participated in regular team meetings to discuss strategies for improving customer experience.
- Performed opening and closing duties as assigned by management team.
- Maintained an accurate record of all sales transactions using the point-of-sale system.
- Processed cash payments and credit card transactions accurately and efficiently.
- Answered customer questions regarding products, pricing, availability and services.
- Identified opportunities for process improvement within the department.
- Provided product information to customers based on their inquiries.
- Communicated with other departments to ensure customer requests were fulfilled promptly.
Education
St Margaret Mary Senior High School
09-2020
Skills
- Point-of-sale operation
- Inventory management
- Cash handling
- Customer feedback collection
- Sales transaction recording
- Team collaboration
- Process improvement
- Effective communication
- Conflict resolution
- Time management
- Customer relationship management
- Problem solving
Personal Information
Timeline
Customer Service Crew Member
Eric restaurant
06.2014 - 12.2020
St Margaret Mary Senior High School