HASAN ALMUSAWI
Alqurayyah
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Senior Customer Care Representative
Ahli United Bank
2018.12 - Current
- Streamlined communication for improved customer relations, managing high-volume phone calls and emails daily.
- Established rapport with clients, ensuring a positive experience in every interaction.
- Contributed to the development of new customer care policies and procedures, increasing overall efficiency.
- Maintained accurate documentation of all customer interactions within CRM systems for future reference.
- Managed escalated cases efficiently while maintaining professionalism and composure under pressure.
- Enhanced customer satisfaction by addressing and resolving complex inquiries, complaints, and issues.
Retail Advisor
VIVA Telecommunication
2017.10 - 2018.12
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Business Administration (BBA) - International Accounting
Talal Abu Ghazaleh University College of Business
05.2017
Skills
- SMART
- Proficient in English & Arabic
- Achieving KPI's
- Word, Excel & Powerpoint
- Maintaining customer satisfaction
- Coaching and Mentoring
- First Call resolution
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Excellent Communication
- Calm Under Pressure
- Decision-Making
Personal Information
Date of Birth: 02/29/96
References
Will be pleased to arrange suitable References or Contacts upon request.
Timeline
Senior Customer Care Representative
Ahli United Bank
2018.12 - Current
Retail Advisor
VIVA Telecommunication
2017.10 - 2018.12
Bachelor of Business Administration (BBA) - International Accounting
Talal Abu Ghazaleh University College of Business
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