Hasan Alshaban

• Managed and Led User Acceptance Testing in Core banking replacement project in Bahrain and overseas branches in UAE and KSA
• Managed test execution of multiple UAT cycles performed by 80+ testers from across all banking division
• Developed comprehensive test plans and workforce breakdown structures for complete systems
• Wrote detailed requirements to create robust test plans and realistic work estimates for testing phases
• Collaborated with developers and product owners to stay current on product features and intended functionality
• Identified issues, analyzed information and provided solutions to problems
• Developed UAT execution plans for multiple cycles with defined exit strategies ensuring successful testing
• Executed test cases and documented defects, confirming resolution and mitigation of defects
• Provided reports on milestones, issues and test concerns to project managers for assistance
• Communicated with, coached and coordinated direct project stakeholders and business champions
• Clearly communicated problems and progress to upper management via engaging and artful presentations
• Advised upper management on testing risks and solutions
• Consistently met deadlines with team, achieving commendations from management
• Resolved problems, improved operations and provided exceptional service
• Proved successful working within tight deadlines and fast-paced atmosphere

• Led team of 3 Retail banking subject matter experts employees for critical Core Banking Replacement project.
• Played intermediary role in transacting between Retail Banking and development vendor facilitating interaction between involved parties.
• Gathered business requirements of business modules for Bahrain, UAE and KSA branches implementations
• Documented Business requirements documents, process flows design and analyzed designs of Functional specification documents
• Reengineered business processes, designed To-Be system process flows & business operational workflows enhancement for products and services
• Resolved problems, improved operations and provided exceptional service to stakeholders.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team-building activities to enhance working relationships.
• Prepared variety of different written communications, reports and documents.
• Actively listened to stakeholders, handled concerns quickly and escalated major issues to Program Manager.

• Led 4 business units, 25+ employees working in Card Center operations unit, Fraud Management unit, Merchant payments unit and Financial Reconciliation Unit
• Led cards sales team in sales boost project and achieved 15% increase in annual Card sales
• Led QAs and analyzed data to identify opportunities for improvement.
• Prepared daily MIS reports and Annual budgeting with controls to prevent overages.
• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Increased customer satisfaction by resolving issues.
• Introduced new methods, practices and systems to reduce turnaround time.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified procedure or process changes required to improve performance and productivity.

• Managed team of 9 staff members operating as Tellers, Customer services and Sales representatives and back office operations.
• Increased branch revenue with deposit and investment balance growth of over 45% between 2016 and 2018
• Accounting day to day operations of branch
• Managed cash boxes, ATMs and bank vault
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocols
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
• Maintained friendly and professional customer interactions
• Complied with regulatory guidelines and requirements

Selected to be trained as Executive Management Trainee for 18 months, subjected to structured rotation plan through various strategic departments across the bank. In addition to rigorous on-the-job training, the candidate is also given off-the-job training at the Bahrain Institute of Banking and Finance (BIBF)

• Participated in team-building activities to enhance working relationships
• Demonstrated respect, friendliness and willingness to help wherever needed
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Exceeded goals through effective task prioritization and great work ethic
• Conducted research, gathered information from multiple sources and presented results.

• Processing of client transactions, including withdrawals, deposits, transfers and loan payments
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Respond to clients’ questions and concerns related to their accounts and bank products
• Assist customers in opening and closing checking accounts, credit cards and savings accounts
• Recommend and cross sell credit and loan products, such as personal loans and mortgages, when appropriate
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.