Results-driven Branch Manager with 15 years of comprehensive experience in financial services. Polished in managing branch, promoting and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Overview
15
15
years of professional experience
Work History
Branch Manager
Main office - Bahrain Credit
Isa Town
03.2023 - Current
Handling inbound and outbound contacts via offline and online channels of communication
Responsible to meets the assigned sales target for the product
Sustains & Improves market share of segmented product - Solicits ideas for new products or initiatives from others and contributes ideas for new initiative and collects information on new Initiative ideas, analyzes new initiative ideas, and helps evaluate new product or initiatives ideas
Maintains constant surveillance and awareness of the market and has been able to effectively identify customer needs and trends
Maintains awareness of competitive products, potential competitive products and competitor capabilities
Actively collects and analyzes data on competitors and helps to organize this data into meaningful information
Organizes or effectively participates in competitive intelligence efforts
Proactively develops a plan for collecting voice of the customer (VOC) data early in the development cycle.
Managed and inspired team members to perform to full potential, driving branch profitability.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Planned work schedules to maintain adequate staffing levels.
Disciplined employees to encourage compliance with company policies and procedures.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Increased efficiency and drove branch revenue by optimizing daily operations.
Established and built customer relationships through targeted outreach and initiatives.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Designed sales and service strategies to improve revenue and retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Grew business banking relationships through proactive outreach.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Analyzed competitors and market trends to facilitate business growth.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
PL Business Development Manager
Main office - Bahrain Credit
Isa Town
01.2015 - 02.2023
Maintained open and ongoing communication with clients to meet needs and expectations.
Established new customer accounts using negotiation and sales closing abilities.
Determined business development opportunities and implemented effective strategy for client acquisition.
Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
Leveraged cold calling, in-person visits and referrals to build leads.
Identified new customers through pipelining, pre-qualification and territory analysis and management.
Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Facilitated and managed business development plan based on market and industry research.
Liaised with channel partners to build business.
Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Resolved customer complaints regarding sales and service.
Enhanced sales volume through skilled support to both new and inactive customers.
Supported sales team members to drive growth and development.
VL Business Development - Manager
Main Office - Bahrain Credit
Isa Town
01.2014 - 01.2015
Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
Determined business development opportunities and implemented effective strategy for client acquisition.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Facilitated and managed business development plan based on market and industry research.
Liaised with channel partners to build business.
Enhanced sales volume through skilled support to both new and inactive customers.
Senior Financial Advisor
Bahrain Credit
Sitra Branch
01.2012 - 01.2014
Consulted with clients to assess and meet short- and long-term financial goal.
Developed and deepened relationships with new and existing clients to advance progress and improve business.
Promoted business to increase customer base and grow revenue.
Provided ethical, objective and holistic financial planning advice to clients.
Financial Advisor
Bahrain Credit
Manama Branch
04.2008 - 01.2012
Consulted with clients to assess and meet short- and long-term financial goal.
Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
Education
Bachelor of Science - Bachelor On Economic And Finance
Ahlia University
Manama - Bahrain
01.2015
Associate of Science - Associated Diploma in Accounting And Finance
UOB
Bahrain
01.2007
Skills
Relationship Building
Process Improvement
Work Prioritization
Branch Operations Management
Performance Reviews
Regulatory Compliance
Operational Reports
Excels in Team Leadership
Banking Products and Services
Expert in Risk Management
Business Development
Coaching and Mentoring
Customer Service
Decision Making
Data Analysis
Sales Support
Team Building Leadership
Time Management
Strategy Development
Goal Setting
Work Planning
Willing to Learn
Languages
Arabic, English
First Language
Training and Courses
Certified optimizing business process effectively - IRR Middle East - UAE
5 Days MBA - IRR Middle East - UAE
Essential Management Skills for leadership - IRR Middle East - UAE
Level 3 Award Leadership and management - ILM UK by EMIC
Leadership program - NOLS USA
Effective Business Writing - IRR Middle East - UAE
CIPD - Annual Conference
Innovation and Creativity - IRR Middle East - UAE
Project Management - BIBF
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Branch Manager
Main office - Bahrain Credit
03.2023 - Current
PL Business Development Manager
Main office - Bahrain Credit
01.2015 - 02.2023
VL Business Development - Manager
Main Office - Bahrain Credit
01.2014 - 01.2015
Senior Financial Advisor
Bahrain Credit
01.2012 - 01.2014
Financial Advisor
Bahrain Credit
04.2008 - 01.2012
Bachelor of Science - Bachelor On Economic And Finance
Ahlia University
Associate of Science - Associated Diploma in Accounting And Finance