Summary
Overview
Work history
Education
Languages
Timeline
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Hasan Mohamed Jasim

Hasan Mohamed Jasim

Al-Qurayya ,Bahrain

Summary

  • Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
  • Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
  • Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
  • Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

12
12
years of professional experience
10
10
years of post-secondary education

Work history

Administrative assistant

Areej Business Trading
Manama
04.2009 - 06.2019
  • Interacted professionally with clients providing excellent service at all times.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Supported accurate record-keeping with proficient data entry skills.
  • Facilitated internal communication.


  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Clearing bank transactions .
  • Clearing government transactions Delivery of parcels and messages to companies and government agencies.
  • Receipt of checks from companies.
  • Delivery of company employees at company events (meetings, workshops, etc.).


Customer service representative

Oscar Rent A car
, Bahrain
01.2007 - 04.2009
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Streamlined processes through efficient record keeping.
    Performed administrative duties contributing towards smooth store operations.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Prepared necessary forms to complete transactions.
  • Implemented customer follow up to uphold service standards.
  • Handled in-person, email and mailed correspondence.
    Advised customers on availability, pricing and location of products.
  • Recorded information about inquiries and complaints within internal database.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Processed high-value payments with meticulous accuracy.
  • Built customer
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Adhered strictly to policies and procedures for continued company compliance.

Education

General Secondary Certificate -

Jidhafs Secondary Technical Boys
Bahrain
01.1992 - 01.2002

Languages

Arabic
Fluent
English
Intermediate

Timeline

Administrative assistant

Areej Business Trading
04.2009 - 06.2019

Customer service representative

Oscar Rent A car
01.2007 - 04.2009

General Secondary Certificate -

Jidhafs Secondary Technical Boys
01.1992 - 01.2002

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Hasan Mohamed Jasim