Hasan Naser Al Radhi
Manama
Summary
Results-driven MIS & WFM - Team Leader with a solid background in data analysis, workforce management, and business intelligence. Demonstrated success leading strategic initiatives at NBB and BisB, focusing on optimizing systems, streamlining operations, and enhancing productivity. Skilled in modern management methodologies, cross-departmental collaboration, and workflow optimization. Seeking a leadership role to contribute expertise and drive continued organizational success while further developing professionally.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
MIS & WFM
Silah Gulf
Manama
09.2024 - Current
- Develop, maintain, and analyze MIS reports to support operational decision-making.
- Monitor and forecast workload volumes to create effective staff schedules.
- Track key performance indicators (KPIs) and provide actionable insights.
- Identify process improvement opportunities based on data analysis.
- Collaborate with department heads to understand reporting needs and develop dashboards.
- Ensure accurate data collection from various internal systems.
- Provide daily, weekly, and monthly reports on performance and productivity metrics.
- Strong analytical and problem-solving abilities.
Team Leader
Silah Gulf
05.2019 - 08.2024
- Supervise and support daily operations of the team, ensuring KPIs and service standards are met.
- Coach, mentor, and develop team members through regular feedback and performance reviews.
- Act as the primary point of contact between staff and upper management.
- Monitor team performance and implement strategies for improvement.
- Resolve conflicts and provide solutions to boost morale and engagement.
- Maintain documentation, reports, and compliance with internal processes.
- Lead by example, fostering a positive and productive team culture.
Education
Bachelor’s in business administration arts -
Arab Open University
Bahrain 09.2018 - 01.2022
International Baccalaureate -
Abdul Rahman Kanoo School
IGCSE -
Al Noor International School
Skills
- Leadership
- Problem-Solving
- Public Speaking
- Database Management
- Microsoft excel, word and PPT skills
- Motivation
- Communication
- Time management
- Conflict resolution
- CRM
- Genyses
- Python
- SQL
Languages
English
Fluent
Arabic
Native
Affiliations
- Sports
- AI
- Gaming
Certification
Pluralsight
- Data Analyst
- Critical and Analytical Thinking Skills in Data Literacy
- Data Executive Briefing
- Reading Data
- Programming Languages for Data Analysts
- Making Data-informed Decisions as Business Leaders
- working with data
Timeline
MIS & WFM
Silah Gulf
09.2024 - Current
Team Leader
Silah Gulf
05.2019 - 08.2024
Bachelor’s in business administration arts -
Arab Open University
09.2018 - 01.2022
International Baccalaureate -
Abdul Rahman Kanoo School
IGCSE -
Al Noor International School
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