Hashem AlAlawi

Key responsibilities: Project Delivery and Business Development

• Project Delivery - Managed workstream deliverables, including Steering Committee materials, securing sign-off without amendments
• Business Development - Led the development of proposals by collaborating with partners/principals, achieving a 75% conversion rate and driving business growth

Key Responsibilities: Budget Preparation and Implementation for Public Revenues

• Budget Preparation – Led cross-functional teams in formulating revenue growth initiatives, exceeding targets by +100% in two consecutive years
• Budget Implementation – Designed and implemented financial models to monitor underperforming streams, achieving a forecast accuracy rate of +95%

Key Responsibilities: Budget Preparation and Implementation for Public Expenditures

• Budget Preparation – Implemented Zero-Based Budgeting (ZBB) frameworks, enabling systematic cost reviews and achieving sustainable expenditure reductions of +10% annually
• Budget Implementation – Advised on strategic budgetary reallocations during fiscal shocks, including measures that enabled the gov. to reduce entities' OPEX by 30% to safeguard government priorities

Key Responsibilities: Customer Service and Payment Allocation

• Customer Service – Introduced an innovative work segregation approach that enabled zero-abandoned calls during peak hours and faster response rates
• Payment Allocation – Oversaw accurate allocation of high-volume client bulk payments, maintaining 100% reconciliation accuracy and reducing processing delays