HASHEMEYA ALAWI
SITRA
Summary
Detail-oriented professional with proven expertise in Microsoft Office proficiency, deadline management, and responsibility handling. Skilled in data entry, multitasking, and fostering team collaboration while maintaining independence. Committed to delivering high-quality results and contributing to organisational success through efficient task execution and adaptability.
Overview
1
1
Certification
11
11
years of post-secondary education
12
12
years of professional experience
Work history
Human Resources Specialist
A - KARIM ALJAHROMI CONTRACTING COMPANY W.L.L
2025.08 - 2026.06
- Developed and administered employee onboarding programs that improved new hire engagement and accelerated integration into company culture.
- Administered benefits programmes ensuring compliance with regulations and improving employee satisfaction with compensation packages.
- Facilitated conflict resolution processes that maintained workplace harmony and reduced incidences of employee grievances.
- Coordinated recruitment efforts to attract qualified candidates and reduce time-to-fill for critical roles.
- Managed personnel records and produced HR reports facilitating data-driven decision-making and effective workforce planning.
Human Resources Assistant
Raffa Construction & Maintenance Co. W.L.L
2024.10 - 2024.11
- Processed employee documentation to ensure accuracy and compliance with organizational policies, improving record-keeping reliability.
- Coordinated interview schedules and candidate communications to enhance recruitment efficiency and candidate experience.
- Maintained confidential personnel files, safeguarding sensitive information and supporting regulatory compliance.
- Monitored attendance records and leave requests to support payroll accuracy and adherence to labor regulations.
- Organized employee records and updated attendance systems, contributing to improved data accuracy and streamlined payroll processing.
Customer Service Representative (Internship)
Al Manhal water factory - Nestle waters
2022.06 - 2022.09
- Processed customer inquiries and requests promptly, ensuring accurate information delivery and improving overall customer satisfaction.
- Resolved product and service issues efficiently, minimizing complaint escalations and enhancing customer trust.
- Maintained detailed records of customer interactions, supporting data accuracy and facilitating seamless follow-up procedures.
Customer Support Specialist (Internship)
SADAD Electronic Payment System BSC
2022.04 - 2022.06
- Resolved customer inquiries through accurate information delivery, improving overall satisfaction and first-contact resolution rates.
- Documented and tracked support tickets to maintain data accuracy and ensure timely follow-up on outstanding issues.
- Collaborated with technical teams to escalate complex cases, enhancing problem-solving efficiency and reducing resolution time.
- Analyzed feedback trends to identify recurring issues, contributing to process improvements that increased service reliability.
- Tested new support tools and procedures to optimize workflow, resulting in improved team productivity and response consistency.
Customer Service
Silah Gulf
2020.02 - 2021.08
- Processed customer returns and exchanges efficiently, ensuring accuracy and maintaining high standards of quality control.
- Resolved product inquiries and complaints promptly to improve customer satisfaction and foster positive brand perception.
- Monitored compliance with company policies during customer interactions to uphold regulatory standards and minimize risk.
- Optimized support workflows by identifying bottlenecks, resulting in faster issue resolution and improved team productivity.
Accountant (Internship)
Palmic contracting company
2018.01 - 2018.07
- Processed financial transactions accurately to ensure compliance with accounting standards and improve data reliability.
- Reconciled account statements to identify discrepancies, enhancing the accuracy of financial records and supporting audit readiness.
- Collaborated with team members to compile monthly reports, facilitating timely decision-making and operational transparency.
- Analyzed expense documentation to verify validity, contributing to cost control and budget adherence.
Work Officer (Internship)
Abdul Hadi Al - Afoo WLL
2014.08 - 2014.09
- Processed and verified documentation to maintain compliance with organizational policies, ensuring data accuracy and regulatory adherence.
- Coordinated task scheduling to optimize team workflow, improving operational efficiency and timely completion of assignments.
- Monitored safety protocols during daily operations to uphold workplace standards and reduce potential hazards.
- Facilitated communication between departments to streamline information flow, enhancing overall team collaboration and responsiveness.
Education
Secondary School Certificate -
Sitra Secondary Girls School
Sitra, Bahrain 2006.01 - 2009.12
BTEC Level 3 Extended Diploma - Business (Human Resource) QCF, BTEC
Bahrain Training Institute
Bahrain 2012.01 - 2014.12
Diploma In Human Resources - undefined
Excellence Training Solutions
2012.01 - 2014.12
Level 3 Certificate - Human Resources Practice
CIPD Qualifications
2023.01 - 2024.01
Skills
- Microsoft Office proficiency
- Deadline management
- Responsibility handling
- Team collaboration and independence
- Data entry skills
- Multitasking ability
Certification
- Feb 2020 - Feb 2020 Customer Service & Communication Skills, Silah Academy
- Nov 2015 - Nov 2015 Problem Solving, IMPACT Training Institute
- Aug 2015 - Sep 2015 Work with others, IMPACT Training Institute
- May 2015 - Jun 2015 NEBOSH Certificate, Al Mashreq training
- Jan 2015 - Feb 2015 CELTA Intermediate Certificate, British Council
- Dec 2014 - Jan 2015 Microsoft Office Certificate, Sitra Social Center
Timeline
Human Resources Specialist
A - KARIM ALJAHROMI CONTRACTING COMPANY W.L.L
2025.08 - 2026.06
Human Resources Assistant
Raffa Construction & Maintenance Co. W.L.L
2024.10 - 2024.11
Level 3 Certificate - Human Resources Practice
CIPD Qualifications
2023.01 - 2024.01
Customer Service Representative (Internship)
Al Manhal water factory - Nestle waters
2022.06 - 2022.09
Customer Support Specialist (Internship)
SADAD Electronic Payment System BSC
2022.04 - 2022.06
Customer Service
Silah Gulf
2020.02 - 2021.08
Accountant (Internship)
Palmic contracting company
2018.01 - 2018.07
Work Officer (Internship)
Abdul Hadi Al - Afoo WLL
2014.08 - 2014.09
BTEC Level 3 Extended Diploma - Business (Human Resource) QCF, BTEC
Bahrain Training Institute
2012.01 - 2014.12
Diploma In Human Resources - undefined
Excellence Training Solutions
2012.01 - 2014.12
Secondary School Certificate -
Sitra Secondary Girls School
2006.01 - 2009.12