Hassam Waheed Muhammad
islamabad ,Kingdom of Bahrain
Summary
Accomplished professional with extensive experience in cash handling and POS systems, excelling in customer service and supervisory roles. Demonstrates strong problem-solving skills, effective sales techniques, and efficient time management. Proven ability to collaborate within teams, maintain attention to detail, and communicate effectively. Skilled in adapting to dynamic environments, delegating tasks, and managing budgets to achieve operational excellence.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Inventory admin
Espalion Du Cafe
Al Budayyi`, bahrain
2021.02 - 2022.02
- Facilitated exceptional customer service by welcoming and assisting clients.
- Executed cash, credit card, and other payment transactions with accuracy.
- Balanced cash drawers and monitored cash flow effectively during shifts.
- Supported promotions, upselling, and informed customers about current offers.
- Upheld cleanliness and order at the cashier station.
Supervisor
Jasmis Corporation
2023.01 - 2025.01
- Supervised and trained cashiers and service staff to ensure high-quality customer service.
- Managed daily operations, including inventory control and staff scheduling.
- Ensured compliance with company policies, health, and safety regulations.
- Handled customer complaints and resolved issues to maintain customer satisfaction.
- Assisted in sales tracking, reporting, and meeting business targets.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
Service crew member
Macdonald,s
Bahrain, Bahrain
2020.11 - 2022.12
- Handled all payment transactions quickly and accurately.
- Assisted customers with menu inquiries and order customization.
- Managed daily cash reconciliation and reported discrepancies.
- Worked closely with the kitchen and waitstaff to ensure smooth service.
- Addressed customer concerns and ensured a positive dining experience.
- Handled cash transactions, maintaining accurate records daily.
Supervisor (Shift Manager)
WING STOP
AVENUES Bahrain , Bahrain
2025.10 - Current
- Implemented company policies effectively, maintained high standards of service delivery.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Provided constructive feedback to staff for improved performance levels.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Monitored employee attendance records for maintaining discipline within the team.
Education
High School Diploma - Commerce
hazara universty
2017.04 - 2019.03
SVQ Level 2 - hospitality
vatel bahrain
bahrain 2020.11 - 2020.12
Skills
- Cash handling and POS systems
- Customer service
- Supervisory and leadership
- Problem solving
- Sales and upselling
- Time management
- Teamwork and collaboration
- Attention to detail
- Communication skills
- Adaptability
- Knowledge of Point of Sales systems
- Delegating effectively
- Budgeting and forecasting
- Staff scheduling
LANGUAGES
Arabic
Intermediate
English
Advanced (C1)
Hindi
Proficient (C2)
Urdu
Proficient (C2)
REFERENCES
Available upon request.
Certification
Food Safety Certificate
Shift management Certificate
Timeline
Supervisor (Shift Manager)
WING STOP
2025.10 - Current
Supervisor
Jasmis Corporation
2023.01 - 2025.01
Inventory admin
Espalion Du Cafe
2021.02 - 2022.02
Service crew member
Macdonald,s
2020.11 - 2022.12
SVQ Level 2 - hospitality
vatel bahrain
2020.11 - 2020.12
High School Diploma - Commerce
hazara universty
2017.04 - 2019.03