Hassan Alaskiri

• Handiling day to day tasks in (Family & Medical Takaful department)
• Issuing quotations, reviewing medical reports and case evaluation, sending medical slips, issuing DTA policies, and sending daily and monthly reports.

• Worked in the Pre-Owned equipment's department
• Created a procedure manual for the department, created a physical & systematic location for all used equipment's pending in the company, prepared a Pre-Owned list based on brands and created an inventory for the department, and found an exit plan for each used product based on brand and category
• Also worked on selling aging equipment's that are in stock for more than 3 years and setting up the foundation for a trade-in campaign.

• Handled the overall requirements of SME / Corporates customers, closed and balanced at the end of the day, provided creative solutions for problems, and handled pressure and rush efficiently.

• Responded to all customer inquiries and requests via multimedia (WhatsApp / Instagram / live chat).

• Managed all employees and staff, wrote daily and monthly sales transactions reports, and closed and balanced at the end of the day.

• Monitor cardholders activities and take actions in case of fraud.
• Response to clients telephone inquiries and requests.
• Send alerts and reports to the banks on daily/weekly/ monthly bases.
• Manual authorization for credit cards transactions.
• Activate / deactivate / replacement cards as requested by clients.

• Briefing the agents for any new packages or presses when required.
• Supervising & training new agents.
• Closing and balancing at the end of the day.

Senior Advisor 10/Nov/2009 To 01/Oct/2012

• Handling the overall requirements of customers.
• Creative solutions for problems.
• Handling pressure and rush in a very effective and efficient manner.

• Serve several client such as:
  KFH (Kuwait Finance House), Sakana, Credimax, Barakah bank, BMI
• Answer customer inquiries regarding all products and services of the
  clients whilst being an inbound agent.
• Calculating loans (consumer and mortgage).
• Followed up on credit collection issues.