WASSIM HTIT
Manama
Summary
Accomplished Food and Beverage Server with four years of experience delivering exceptional service in high-volume restaurants and luxury hotels. Proficient in providing exquisite, guest-focused service, consistently elevating the dining experience and contributing to the esteemed reputation of establishments. A dynamic, results-driven professional, adept at multitasking and maintaining composure under pressure, ensuring efficiency and guest satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Captain waiter and barista
Onyx Rotana
04.2024 - Current
- Company Overview: Preopening Team
- Training others: Sharing your knowledge with new staff or helping to elevate team performance.
- Problem-Solving: Addressing guest concerns and complaints with professionalism and diplomacy
- Handling VIP or Difficult Guests: Maintains calm, discretion, and tact.
- Preopening Team
Waiter
Mahdia Palace
02.2023 - 03.2024
- Attention to Detail: Ensuring accuracy in orders, presentation, and overall guest satisfaction.
- Team Collaboration: Working seamlessly with kitchen, bar, and other hotel staff to ensure smooth operations.
Waiter
Nour palace Hotels
01.2022 - 12.2022
- Exceptional Customer Service: Providing personalized, high-end service to guests from diverse backgrounds.
- Food and Beverage Knowledge: Understanding and explaining menu ingredients, dietary restrictions, and allergen information.
Barista
HardRock restaurant
06.2021 - 12.2021
- Upselling: Recommending menu items and drinks to increase sales
- Espresso-based drinks: Mastering the art of crafting perfect espressos, cappuccinos, lattes, and more.
Waiter
Mouradi Hotels
01.2021 - 05.2021
- Customer Service: Delivering excellent service to ensure guest satisfaction
- Multitasking: Managing multiple orders and tasks in a fast-paced environment.
Education
Technician in Restaurants , Bars - Graduated with Great Honors
Skills
- Teamwork
- Decision Making
- Time Management
- Communication
- Customer Service
- Up selling
- Public Speaking
Languages
- Arabic, Written, Spoken
- French, Written, Spoken
- English, Written, Spoken
Timeline
Captain waiter and barista
Onyx Rotana
04.2024 - Current
Waiter
Mahdia Palace
02.2023 - 03.2024
Waiter
Nour palace Hotels
01.2022 - 12.2022
Barista
HardRock restaurant
06.2021 - 12.2021
Waiter
Mouradi Hotels
01.2021 - 05.2021
Technician in Restaurants , Bars - Graduated with Great Honors
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