WASSIM HTIT
Manama
Summary
Accomplished Food and Beverage Server with four years of experience delivering exceptional service in high-volume restaurants and luxury hotels. Proficient in providing exquisite, guest-focused service, consistently elevating the dining experience and contributing to the esteemed reputation of establishments. A dynamic, results-driven professional, adept at multitasking and maintaining composure under pressure, ensuring efficiency and guest satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Captain waiter and barista
Onyx Rotana
04.2024 - Current
- Company Overview: Preopening Team
- Training others: Sharing your knowledge with new staff or helping to elevate team performance.
- Problem-Solving: Addressing guest concerns and complaints with professionalism and diplomacy
- Handling VIP or Difficult Guests: Maintains calm, discretion, and tact.
- Preopening Team
Waiter
Mahdia Palace
02.2023 - 03.2024
- Attention to Detail: Ensuring accuracy in orders, presentation, and overall guest satisfaction.
- Team Collaboration: Working seamlessly with kitchen, bar, and other hotel staff to ensure smooth operations.
Waiter
Nour palace Hotels
01.2022 - 12.2022
- Exceptional Customer Service: Providing personalized, high-end service to guests from diverse backgrounds.
- Food and Beverage Knowledge: Understanding and explaining menu ingredients, dietary restrictions, and allergen information.
Barista
HardRock restaurant
06.2021 - 12.2021
- Upselling: Recommending menu items and drinks to increase sales
- Espresso-based drinks: Mastering the art of crafting perfect espressos, cappuccinos, lattes, and more.
Waiter
Mouradi Hotels
01.2021 - 05.2021
- Customer Service: Delivering excellent service to ensure guest satisfaction
- Multitasking: Managing multiple orders and tasks in a fast-paced environment.
Education
Technician in Restaurants , Bars - Graduated with Great Honors
Skills
- Teamwork
- Decision Making
- Time Management
- Communication
- Customer Service
- Up selling
- Public Speaking
Languages
- Arabic, Written, Spoken
- French, Written, Spoken
- English, Written, Spoken
Timeline
Captain waiter and barista
Onyx Rotana
04.2024 - Current
Waiter
Mahdia Palace
02.2023 - 03.2024
Waiter
Nour palace Hotels
01.2022 - 12.2022
Barista
HardRock restaurant
06.2021 - 12.2021
Waiter
Mouradi Hotels
01.2021 - 05.2021
Technician in Restaurants , Bars - Graduated with Great Honors
Similar Profiles
Zakaria MaadadiZakaria Maadadi
Front Desk Manager at Park Rotana & Park Arjaan by RotanaFront Desk Manager at Park Rotana & Park Arjaan by Rotana
MERCY MZEEMERCY MZEE
SALES EXECUTIVE (Corporate & MICE) at AL BANDAR ROTANA & AL BANDAR ARJAAN BY ROTANASALES EXECUTIVE (Corporate & MICE) at AL BANDAR ROTANA & AL BANDAR ARJAAN BY ROTANA
Trehan AllabdeenTrehan Allabdeen
Assistant Director Of Front Office at Beach Rotana Complex, Rotana Hotel Management Corporation PJSCAssistant Director Of Front Office at Beach Rotana Complex, Rotana Hotel Management Corporation PJSC
Ravi KumaranayakaRavi Kumaranayaka
Senior Quantity Surveyor / Estimator at Iacovou Group Middle East OperationsSenior Quantity Surveyor / Estimator at Iacovou Group Middle East Operations
THANZEER MUHAMMAD RASHEEDTHANZEER MUHAMMAD RASHEED
Senior Electrical Engineer at Ramez GroupSenior Electrical Engineer at Ramez Group