Hawra Alqattan

• Ensures monitoring of all national carrier flights from BAH station which includes flight editing, catering, passenger upgrades, seating and flight closing

• Handling all check-in and transfer inquiries and also briefing regarding visa rules and acceptance procedure depending on which countries passengers are travelling to

• Following emails requests as groups required seats to gether

• Aware and knowledgeable to the updated procedures and regulations set by the airline, as well as the standards and compliance team

• Provide staff with updates on any system changes or rule modifications

• Additionally, assist in resolving check-in issues, such as incorrect check-in or baggage tagging (normal,crew, rush)

• Support gate staff in addressing any discrepancies to ensure timely flight departures and prevent delays

Accepting pax with ok ticket not in pax name list (Norec), and transferring passengers

• Issued boarding passes and luggage tags, assigned seat numbers, asked security questions, and ensured passengers boarded flights on time.

• Responded to passenger complaints calmly and professionally, finding solutions to maintain service satisfaction.

• Arranged support for passengers with disabilities, ensuring comfort and timely boarding assistance.

• Greeted passengers in the Delmon Lounge, introduced available services, and ensured a welcoming, relaxing atmosphere.

• Communicated flight updates and departure announcements clearly and efficiently to lounge guests.

• Handled the safe and professional arrival and departure of Unaccompanied Minor (UM) passengers, ensuring all legal and airline requirements were met.

• Trained and mentored new staff, improving onboarding processes and service quality.

• Dedicated and customer focused Travel Consultant with extensive experience handling client inquiries, booking travel arrangements, and resolving customer issues across multiple channels.

• Skilled in face-to-face interactions, email communication, and phone support, with a strong track record of ensuring client satisfaction.

• Known for attention to detail, efficiency in handling bookings, and the ability to supervise and train team members to enhance service quality.

• Secretary (Ground Operation Department)

• Accountant (Finance Department)