Hawra Hameed
Customs Operation Lead
Qalali
Summary
I am passionate about pursuing a challenging career path that allows me to engage with cutting-edge technologies. My goal is to continuously enhance my skills in an environment that challenges me while offering opportunities for professional growth. I am eager to contribute to a dynamic team dedicated to driving the organization’s advancement.
Overview
13
13
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Customs Operation Lead
Expeditors
10.2022 - Current
- Negotiated with agencies to secure faster releases: Served as the key communicator with customs officials, resolving system issues and negotiating special requirements.
- Streamlined operations with risk management for enhanced security: Oversaw shipment transfers and arrivals with BAS, ensuring smooth logistics.
- Led team to meet KPIs within set timeframes: Acted as the central contact, coordinating between sales and brokerage teams for seamless communication.
Directed team operations, achieving precise execution of duties within deadlines and consistently exceeding KPI targets.
- Boosted efficiency through strategic task delegation: Delegated tasks effectively to improve team productivity and operational efficiency.
- Managed customer and customs relations: Served as the primary liaison for customers, customizing solutions to meet specific customs requirements.
- Coordinated shipments and managed billing: Oversaw delivery logistics, organizing necessary equipment to streamline operations.
Responsible for comprehensive management of billing processes.
Customer Service Lead
Expeditors
01.2019 - 10.2022
- Oversaw team operations to ensure task precision and adherence to deadlines: Managed team activities, ensuring timely completion and consistent quality.
- Ensured timely and accurate billing of invoices: Monitored billing processes to maintain prompt, error-free invoice generation.
- Verified accuracy of origin invoices and correct profit allocation for shipments: Conducted checks to confirm invoice details and proper profit distribution.
- Maintained up-to-date sea arrival reports and managed competitive shipping rates: Regularly updated ETAs and negotiated rates from origin points and local shipping lines.
- Generated prompt, accurate customer quotes and engaged in proactive follow-ups: Provided quotes efficiently and followed up to secure business opportunities.
- Coordinated with origins and the clearance department to manage customs requirements: Monitored shipments until arrival and liaised with clearance to fulfill client-specific needs.
Customer Service Executive
Aramex International Company
08.2014 - 12.2018
- Assessed and fulfilled customer needs to guarantee satisfaction
- Cultivated strategic partnerships with both established and potential clients
- Managed customer interactions with a positive approach to effectively address grievances
- Compiled and scrutinized customer data to generate insightful service reports
Operation Team Member
Aramex International Company
05.2014 - 08.2014
- Boosted team efficiency by 20%
- Slashed error rates by 30%
- Cultivated top-tier client relations
Call Centre Agent
Aramex International Company
08.2011 - 05.2012
- Exceeded call targets by 15%
- Top performer in customer satisfaction
- Resolved 95% of issues at first point
- Implemented feedback, improving service
Education
Bachelor of Science - Business Administration
Arab Open University
04.2001 -
Secondary School - Commercial Studies
Istiqlal Secondary School
04.2001 -
Skills
- Fast Learner
- Self-Motivated
- Effective Communication
- Detail-Oriented
- Deadline-Driven
- Leadership Skills
- Project & Task Management
- MS Office Proficiency
- Advanced Excel and BI Skills
- Good Knowledge of SQL
- Time Management Skills
Certification
Data Analytics Bootcamp | General Assembly | Present
References
- Osama Akhtar, Expeditors International, 33800842, osama.akhtar@expeditors.com
- Khalil Ali, Aramex, 36050313, Khalil@aramex.com
Timeline
Data Analytics Bootcamp | General Assembly | Present
09-2024
Supply Chain Security Certification | Expeditors
02-2024
Dangerous Goods Regulation - Initial (Category 6) | Gulf Aviation Academy
09-2023
Customs Operation Lead
Expeditors
10.2022 - Current
Dangerous Goods Regulation - Initial (Category 6) | Gulf Aviation Academy
09-2021
Customer Service Lead
Expeditors
01.2019 - 10.2022
Customer Service Executive
Aramex International Company
08.2014 - 12.2018
Creative Problem Solving | Impact Training Institute
05-2014
Operation Team Member
Aramex International Company
05.2014 - 08.2014
Ubuntu at Work: Taking Initiative and Inspiring Teamwork! | Bird Training Institute
01-2013
Call Centre Agent
Aramex International Company
08.2011 - 05.2012
Leadership Skills | Bridge Training Solution
01-2009
Bachelor of Science - Business Administration
Arab Open University
04.2001 -
Secondary School - Commercial Studies
Istiqlal Secondary School
04.2001 -
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