Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Hawra Hameed

Hawra Hameed

Customs Operation Lead
Qalali

Summary

I am passionate about pursuing a challenging career path that allows me to engage with cutting-edge technologies. My goal is to continuously enhance my skills in an environment that challenges me while offering opportunities for professional growth. I am eager to contribute to a dynamic team dedicated to driving the organization’s advancement.

Overview

13
13
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Customs Operation Lead

Expeditors
10.2022 - Current
  • Negotiated with agencies to secure faster releases: Served as the key communicator with customs officials, resolving system issues and negotiating special requirements.
  • Streamlined operations with risk management for enhanced security: Oversaw shipment transfers and arrivals with BAS, ensuring smooth logistics.
  • Led team to meet KPIs within set timeframes: Acted as the central contact, coordinating between sales and brokerage teams for seamless communication.
    Directed team operations, achieving precise execution of duties within deadlines and consistently exceeding KPI targets.
  • Boosted efficiency through strategic task delegation: Delegated tasks effectively to improve team productivity and operational efficiency.
  • Managed customer and customs relations: Served as the primary liaison for customers, customizing solutions to meet specific customs requirements.
  • Coordinated shipments and managed billing: Oversaw delivery logistics, organizing necessary equipment to streamline operations.
    Responsible for comprehensive management of billing processes.

Customer Service Lead

Expeditors
01.2019 - 10.2022
  • Oversaw team operations to ensure task precision and adherence to deadlines: Managed team activities, ensuring timely completion and consistent quality.
  • Ensured timely and accurate billing of invoices: Monitored billing processes to maintain prompt, error-free invoice generation.
  • Verified accuracy of origin invoices and correct profit allocation for shipments: Conducted checks to confirm invoice details and proper profit distribution.
  • Maintained up-to-date sea arrival reports and managed competitive shipping rates: Regularly updated ETAs and negotiated rates from origin points and local shipping lines.
  • Generated prompt, accurate customer quotes and engaged in proactive follow-ups: Provided quotes efficiently and followed up to secure business opportunities.
  • Coordinated with origins and the clearance department to manage customs requirements: Monitored shipments until arrival and liaised with clearance to fulfill client-specific needs.

Customer Service Executive

Aramex International Company
08.2014 - 12.2018
  • Assessed and fulfilled customer needs to guarantee satisfaction
  • Cultivated strategic partnerships with both established and potential clients
  • Managed customer interactions with a positive approach to effectively address grievances
  • Compiled and scrutinized customer data to generate insightful service reports

Operation Team Member

Aramex International Company
05.2014 - 08.2014
  • Boosted team efficiency by 20%
  • Slashed error rates by 30%
  • Cultivated top-tier client relations

Call Centre Agent

Aramex International Company
08.2011 - 05.2012
  • Exceeded call targets by 15%
  • Top performer in customer satisfaction
  • Resolved 95% of issues at first point
  • Implemented feedback, improving service

Education

Bachelor of Science - Business Administration

Arab Open University
04.2001 -

Secondary School - Commercial Studies

Istiqlal Secondary School
04.2001 -

Skills

  • Fast Learner
  • Self-Motivated
  • Effective Communication
  • Detail-Oriented
  • Deadline-Driven
  • Leadership Skills
  • Project & Task Management
  • MS Office Proficiency
  • Advanced Excel and BI Skills
  • Good Knowledge of SQL
  • Time Management Skills

Certification

Data Analytics Bootcamp | General Assembly | Present

References

  • Osama Akhtar, Expeditors International, 33800842, osama.akhtar@expeditors.com
  • Khalil Ali, Aramex, 36050313, Khalil@aramex.com

Timeline

Data Analytics Bootcamp | General Assembly | Present

09-2024

Supply Chain Security Certification | Expeditors

02-2024

Dangerous Goods Regulation - Initial (Category 6) | Gulf Aviation Academy

09-2023

Customs Operation Lead

Expeditors
10.2022 - Current

Dangerous Goods Regulation - Initial (Category 6) | Gulf Aviation Academy

09-2021

Customer Service Lead

Expeditors
01.2019 - 10.2022

Customer Service Executive

Aramex International Company
08.2014 - 12.2018

Creative Problem Solving | Impact Training Institute

05-2014

Operation Team Member

Aramex International Company
05.2014 - 08.2014

Ubuntu at Work: Taking Initiative and Inspiring Teamwork! | Bird Training Institute

01-2013

Call Centre Agent

Aramex International Company
08.2011 - 05.2012

Leadership Skills | Bridge Training Solution

01-2009

Bachelor of Science - Business Administration

Arab Open University
04.2001 -

Secondary School - Commercial Studies

Istiqlal Secondary School
04.2001 -
Hawra HameedCustoms Operation Lead