Hesa Faisal Aljar
Summary
Highly skilled banking professional with expertise in cash handling, banking operations, and customer service excellence. Demonstrates proficiency in regulatory compliance, KYC and AML procedures, fraud detection, and risk awareness. Adept at processing deposits, withdrawals, fund transfers, and foreign exchange transactions while ensuring accuracy and attention to detail. Experienced in account opening, maintenance, and cross-selling banking products such as personal loans and credit cards. Committed to delivering exceptional service through effective communication, problem-solving abilities, teamwork, and time management.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Bank teller
National Bank of Bahrain
2017.06 - Current
- Processed high-volume daily banking transactions with accurate cash, transfers, cheques, and FX.
- Delivered customer service by resolving account inquiries and banking issues promptly.
- Opened and maintained customer accounts while meeting KYC, AML, and policy requirements.
- Promoted and cross-sold loans, credit cards, fixed deposits, and savings accounts.
- Balanced cash drawer daily with zero discrepancies and maintained accurate records.
- Processed local and international fund transfers through compliant banking systems.
- Identified and reported suspicious transactions following fraud prevention procedures.
- Supported branch operations by protecting confidential customer information and coordinating daily work.
- Provided consistent, professional service that delivered high customer satisfaction.
Education
Bachelor degree in Banking & Finance -
University of Bahrain
Skills
- Cash Handling & Cash Balancing
- Banking Operations
- Customer Service Excellence
- Cash & Cheque Processing
- Deposit & Withdrawal Transactions
- Local & International Fund Transfers
- KYC (Know Your Customer)
- Anti-Money Laundering (AML) Compliance
- Fraud Detection & Risk Awareness
- Account Opening & Maintenance
- Cross-selling Banking Products
- Personal Loans & Credit Card Processing
- Foreign Exchange Transactions
- Banking Systems & Software
- Regulatory Compliance
- Attention to Detail
- Communication Skills
- Problem Solving
- Time Management
- Teamwork
Certification
Affective time management course (BIBF)
Complaint handling course (BIBF)
Customer Service course (BIBF)
Emotional intelligence course (BIBF)
Financial Advice program Module 1&2 (BIBF)
Money laundry (BIBF)
Selling skills course (BIBF)
First Aid and fire marshal course
Timeline
Bank teller
National Bank of Bahrain
2017.06 - Current
Bachelor degree in Banking & Finance -
University of Bahrain